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While I was trying to make an online booking, one of the pages wouldn't display. What went wrong?

The browser you are using may not be compatible with the Emirates website. Please note that the Emirates website requires you to use Internet Explorer 9 or above.

If you are encountering problems using a supported browser, you may need to delete temporary files or clear the cache.

On Firefox:

  • Go to the Tools menu and select Clear Private Data.
  • Make sure Cache is selected, then click Clear Private Data Now.
  • Click Reload or press F5.

On Netscape Navigator 4.0 and above:

  • Select Preferences from the Edit Menu.
  • Click on the + sign to the left of Advanced (the last listing on your screen).
  • Click on Cache.
  • Click on Clear Disk Cache.
  • Click on OK.
  • You may also need to reload the page.

On Safari:

  • From the Safari menu, click Empty Cache.
  • Select Empty when prompted.
  • Refresh the page.

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Flights and Emirates services

Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email (opens your default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email (opens your default email client) if you’re making or have made ticket purchases with our partner Please note that will be unable to answer any questions related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.