Help Center

Why is my flight not showing in Upcoming Travel?

Our Upcoming Travel tool displays your next few trips on Emirates. Reward bookings (flights purchased using Skywards Miles) will not appear in Upcoming Travel – you can see these in Manage a Booking, by logging in with your last name and booking reference.

In addition, flights may not show up in Upcoming Travel if:

  • The first or last name entered at the time of the booking does not match the name in your Emirates Skywards account; for example, ‘Will’ instead of ‘William.’
  • Your Emirates Skywards membership number is not associated with the booking. To update this, please add your Emirates Skywards membership number in Manage a Booking.

If you feel that none of the above applies to your future bookings, please call an Emirates Contact Centre for assistance.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.