Help Center

How do I activate my Emirates Skywards Smart Gate card?

To activate Smart Gate functionality on your card, you will require:

  • Your original passport with at least six months validity remaining; UAE residents will also need their original valid residency visas.
  • Emirates Skywards membership card with Smart Gate capability
  • Passport photograph

These documents need to be taken to one of the following locations:

LocationContact You can also call the central toll-free line at 800 5111
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Airport
Terminal 3: Passport Customer Service
+ 971 4 707 5327

You can also activate your card at the Smart Gate counters in Dubai or Abu Dhabi airport. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services

Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or visit (opens in a new window) if you’re making or have made a reservation with our hotel partner Please note is unable to answer questions related to hotels booked as part of a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email (opens your default email client) if you’re making or have made ticket purchases with our partner Please note that will be unable to answer any questions related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.