Help Center

How do I activate my Emirates Skywards Smart Gate card?

To activate Smart Gate functionality on your card, you will require:

  • Your original passport with at least six months validity remaining; UAE residents will also need their original valid residency visas.
  • Emirates Skywards membership card with Smart Gate capability
  • Passport photograph

These documents need to be taken to one of the following locations:


LocationContact You can also call the central toll-free line at 800 5111
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Airport
Terminal 3: Passport Customer Service
+ 971 4 707 5327

You can also activate your card at the Smart Gate counters in Dubai or Abu Dhabi airport. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

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