Help Center

Will having a digital card instead of a physical one make any difference to my membership benefits or Smart Gate access at airports in Dubai?

No. We are always working to ensure that our members have as seamless a journey as possible. As part of this effort, we have removed the need for you to possess or present a physical membership card, giving you one less thing to remember when you travel.

Your digital card provides a more convenient and seamless way for you to access your membership details. You can add your card to your Apple Wallet, print it, or save it to your device’s photo or image library for quick access.

For details on how to access the Smart Gates in Dubai Airports without a physical membership card, learn more here.

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services

Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or visit (opens in a new window) if you’re making or have made a reservation with our hotel partner Please note is unable to answer questions related to hotels booked as part of a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email (opens your default email client) if you’re making or have made ticket purchases with our partner Please note that will be unable to answer any questions related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.