Help Center

I have enough Skywards Miles—why can’t I upgrade online?

In order to upgrade a flight online:

  • An eticket must have been issued for each passenger traveling.
  • The flight must be operated and marketed by Emirates—i.e., no codeshare flights.
  • Upgrades on emirates.com can be made up to six hours before your flight departs; if there are less than six hours before departure, this facility will not be available online.
  • The dates and flight numbers on your eticket must match the dates and flight numbers on your booking.
  • If there are multiple passengers on your booking, the system will attempt to upgrade them all, and there may not be sufficient miles in your account to do this. In this case, please call your nearest Emirates Contact Center for help.

All related questions

Do you have any feedback or questions for us? Get in touch for any feedback or questions

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.