Help Center

Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are:

  1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile.
  2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards partner).
  3. Your Emirates Skywards® membership number was not given, or was given incorrectly, at booking or check-in.
  4. You have not traveled on the inbound or outbound part of your journey yet.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.