Help Center

Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?

Our Special and Saver fares are our most affordable fares, but Flex and Flex Plus fares offer extra benefits. You’ll earn more Skywards and Tier Miles on a Flex or Flex Plus fare, so you can reach your next reward or the next tier faster. You also have more flexibility to change or cancel your ticket, and you need fewer Skywards Miles to upgrade to a higher cabin class.

If you’re traveling in Economy Class on a Flex or Flex Plus fare, you won’t have to pay for advances seat reservation.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for queries related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or email customer.service@booking.com (opens your default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.