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What are Tier Miles?

While Skywards Miles can be used to buy rewards, Tier Miles help you move up membership tiers. They are only earned when you fly with Emirates or on a codeshare flight that carries an Emirates flight number (EK). You can’t earn Tier Miles with our partners.

The number of Tier Miles that you earn during a qualification period determines the membership tier you belong to: Blue, Silver, Gold or Platinum.

Learn more about the benefits of each Emirates Skywards membership tier.

Your tier is updated automatically when you collect enough Tier Miles. You can view your tier status and check how many Tier Miles are required to move up a tier in My Statement.

Learn more about moving up to a higher tier.

Learn more about retaining your tier status.

Learn more about how tier qualification is calculated.

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or visit https://secure.booking.com/content/cs.en-gb.html (opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked as part of a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.