Help Center

How are my Tier Miles calculated?

Tier Miles are calculated at the same rate as Skywards Miles, taking into account the fare you paid, the route, and the class of travel. Please note that you can’t earn Tier Miles through our partners, only on Emirates flights and Emirates codeshare flights.

Use our Miles Calculator to see how much you'll earn on your next flight.

Remember, you can also move up to a higher tier by taking enough qualifying flights.

Learn more about Emirates Skywards membership tiers.

Call us

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Flights and Emirates services


Please call this number for questions related to flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services.

Hotel reservations

Please call or visit https://secure.booking.com/content/cs.en-gb.html (opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer questions related to hotels booked as part of a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.