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Upgrade offer terms and conditions

  • Additional taxes may apply at some airports.
  • When processing a reward upgrade online, all passengers on the itinerary must be upgraded; Miles will be deducted from one account. 
  • Only one cabin upgrade, to the next highest class, is permissible— for example, from Economy Class to Business Class or from Business Class to First Class.  
  • For cash upgrades, all passengers on the itinerary must purchase the upgrade. Purchasing an upgrade for a single individual on an itinerary is not permitted. 
  • The upgrade is applicable to the specific flight offered and not to the entire trip/itinerary.  
  • Chauffeur-drive service is not applicable to flights upgraded from Economy Class to Business Class with this offer.  
  • For upgrades from Business Class to First Class, individuals will be eligible for the Chauffeur-drive service offered for the original Business Class ticket purchased. 
  • Airport lounge access is not available prior to departure of the flight upgraded using this offer. No lounge access is available for any subsequent Economy Class flights. Emirates Skywards members will retain access to lounges based on their tier eligibility.
  • Priority check-in, baggage priority, and baggage allowance assignments will remain in the class of travel originally booked.
  • Changes, cancellations, and refunds for cash are not permitted. The terms and conditions associated with the original booking remain the same. 
  • For upgrades using Miles, there are no cancelation fees applicable for unused upgrades. Miles used for the upgrade will be refunded unless they have expired. 
  • The upgrade offer is subject to availability at the time of purchase and ticketing. Seat availability is not reserved or guaranteed until the upgrade has been purchased and ticketed.  Emirates reserves the right to amend, limit, or revoke the upgrade offer at any time prior to purchase and ticketing. 
  • The upgrade offer must be purchased and ticketed at least 6 hours prior to departure. The offer will become void 6 hours prior to departure. 
  • The upgrade is not transferable and is available only on a specific flight number, sector, and date and only for the passenger to whom it has been offered. 
  • The upgrade can be purchased only through emirates.com using an instant payment method (credit or debit card). Emirates accepts no responsibility for any technical issues that may result in the failure to book and pay for an upgrade within the time limit. 
  • Skywards Miles will be earned at the rate of the original class on the ticket, not the higher upgraded class. 
  • A further upgrade to First Class using cash, Skywards Miles, or a combination of the two is not permitted on sectors upgraded from Economy Class to Business Class under this special offer. 
  • Every effort will be made to ensure original special meal requests are retained; however, Emirates accepts no responsibility if a special meal request is not met. Customers are advised to check any special requests for their booking via Manage a Booking on emirates.com.