By continuing to browse our site, you are consenting to the use of cookies. Please click the
cookie policy
link to learn more about cookies.
OK
Go to the Accessibility page
Skip to main content
BOOK
Book
Book flights
Planning your trip
Planning your trip
Featured fares
Best Fare Finder
Special offers
Flight schedules
Book a hotel
Tours and activities
Book a holiday
Opens in a new window
Dubai Parks and Resorts
Opens in a new window
Travel services
Travel services
Meet & Greet
Opens in a new window
Emirates Dubai Stopover
Transportation
Transportation
Airport transfer
Book a car
Our travel partners
Airport parking
Opens in a new window
Close Book tab
About booking online
The Emirates App
Emirates Best Price guarantee
Emirates Best Price guarantee
Seat selection
Hold my fare
Mobile boarding pass
Mobile boarding pass
The Emirates App
Close About booking online tab
Search flights
MANAGE
Manage
Manage your booking
Manage your booking
Manage your booking
Change your booking
Choose your seat
Upgrade your flight
Manage chauffeur-drive
Book special assistance
Check in online
Check in online
Flight status
Flight status
Close Manage tab
Before you fly
Before you fly
Travel information
Travel information
Travelling with infants
Unaccompanied minors
Guide to dangerous goods
Rules and notices
Health
Health
Special assistance
Medical information form (MEDIF)
Dietary information
Banned substances in the UAE
Dubai International Airport
Dubai International Airport
Shuttle service in Dubai
Emirates Terminal 3
To and from the airport
Close Before you fly tab
Baggage
Baggage calculator
Baggage
Baggage
Checked baggage
Cabin baggage
Purchase more baggage
Extra checked baggage allowances
Baggage services in Dubai
Delayed damaged baggage
Delayed damaged baggage
Baggage calculator
Baggage calculator
Close Baggage tab
Visa and passport
Find your visa requirements
Visa and passport information
Visa and passport information
USA travel authorisation
UAE visas
UAE visas
Emirates visa services
Close Visa and passport tab
Search flights
EXPERIENCE
Inflight experience
What's on your flight
Cabin features
Cabin features
First Class
Business Class
Economy Class
Inflight entertainment
Inflight entertainment
What's on ice
ice TV live
Onboard Wi-Fi
Emirates World Interviews
Dining
Dining
First Class dining
Business Class dining
Economy Class dining
Children's meals
Drinks
Drinks
Close Inflight experience tab
The Emirates Experience
Your journey starts here
The Emirates Experience
The Emirates Experience
Chauffeur-drive
The Emirates service
Travelling with children
Seasonal occasions
Our lounges
Our lounges
First Class lounge
Business Class lounge
Worldwide lounges
Partner lounges
Paid lounge access
marhaba lounge
Shop Emirates
Shop Emirates
Emirates duty free collection
Emirates Official Store
Opens in a new window
Emirates High Street
Opens in a new window
Close The Emirates Experience tab
Our fleet
Explore our cabins
Our fleet
Our fleet
Boeing 777
Emirates A380
Emirates Executive
Seating charts
Seating charts
Close Our fleet tab
About us
About us
Who we are
Who we are
History
Group companies
Leadership team
Working with Emirates
Financial results
How we operate
How we operate
Government affairs
Sponsorships
The Emirates Airline Foundation
Environment
Media centre
Opens in a new window
Media centre
Opens in a new window
Close About us tab
Search flights
WHERE WE FLY
Our destinations
Where we fly
Our destinations
Our destinations
Asia and Pacific
Americas
Africa
Europe
The Middle East
Dubai
Dubai
Close Our destinations tab
Our travel partners
Air and ground partners
Our travel partners
Our travel partners
Qantas
flydubai
Emirates Skywards partners
Emirates Skywards partners
Close Our travel partners tab
Explore
Explore Emirates destinations
Route map
Route map
Holiday inspiration
Holiday inspiration
Emirates new routes
Emirates new routes
Flights to Edinburgh
Flights to Santiago
Flights to Phnom Penh
Close Explore tab
Search flights
LOYALTY
Emirates Skywards
Join Emirates Skywards
About Emirates Skywards
About Emirates Skywards
Membership tiers and benefits
My Family
flydubai
Cash+Miles
Digital membership card
Earn Miles
Spend Miles
Claim Miles
Buy Miles
Miles Calculator
Our partners
Log in to Emirates Skywards
Close Emirates Skywards tab
Business Rewards
Register your company
Business Rewards
Business Rewards
Register your company
Log in to Business Rewards
Benefits
How the programme works
Help
Close Business Rewards tab
Search flights
HELP
Help
Contact us
Contact us
Contact us
Special assistance
Special assistance
Travel updates
Travel updates
Close Help tab
Your questions
FAQs
Frequently asked questions
Frequently asked questions
Baggage and lost property
Booking extras
Booking with Emirates
Cancelling or changing a booking
Dubai International Airport
Emirates Skywards
Managing your trip
Our network and codeshares
Special assistance and requests
Travel advisory
Working with Emirates
Emirates Business Rewards
Troubleshooting
Close Your questions tab
Most popular questions
Most popular questions
FAQs
FAQs
What is my allowance for checked baggage?
What is my allowance for cabin baggage?
What is the weight and piece concept?
Where can I find my booking reference/PNR?
Can I reserve seats for my Emirates flights?
Close Most popular questions tab
Search flights
GB
GB
Select your country and language
Search country or language
Selected country/territory
Selected country/territory
All countries/territories
All countries/territories
Can't find your country
Close
Search
Search
Search
Clear Input
Close search popup
MENU
LOG IN
LOG IN
Home
Contact us
Your questions
Home
Your questions
Managing your trip
FREQUENTLY ASKED QUESTIONS
Managing your trip
Show All Categories
Show all categories
Hide All Categories
Hide all categories
Advanced passenger information
Boarding passes
Flight certificate requests
Flight status alerts
On board
Online check in
Visas and passports
Advanced passenger information
I am travelling to a country that requires Advance Passenger Information (API). Can I still use online check-in?
What is Advance Passenger Information? Why do I need to provide it?
Back to top
Boarding passes
What is the eBoarding Pass and how do I use it?
Which airports offer eBoarding Passes?
What is a mobile boarding pass and how do I use it?
When will I need to show my mobile boarding pass?
What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?
Can I use one phone to display all my family’s mobile boarding passes?
Which airports offer mobile boarding passes on your smart phone?
Back to top
Flight certificate requests
How can I obtain proof that my flight was delayed or cancelled?
How can I obtain written proof/a flight certificate for travel insurance claims if my baggage was delayed on an Emirates flight?
Can I obtain written proof attesting that I was or wasn’t onboard an Emirates flight?
Back to top
Flight status alerts
What are email & App flight status alerts?
How safe are my personal details?
How do I register to receive alerts?
How much will each message cost?
When will I receive alert messages, and how many?
What information will a flight status alert contain?
Can I unsubscribe from the service?
Which mobile phones are enabled to receive the service?
Why didn’t I receive an email or SMS text message?
What languages are flight status alerts available in?
Back to top
On board
What personal electronic devices can I use on board?
Can I connect to the internet on board?
Do all Emirates flights have onboard Wi-Fi?
I paid for Wi-Fi but it didn’t work. How can I request a refund?
If I’m a Silver or Blue Emirates Skywards member and I upgrade my cabin class, can I enjoy complimentary Wi-Fi?
Do Skywards Skysurfers receive preferential pricing?
Back to top
Online check in
What is online check-in? When and where can I use it?
What about return / onward flights?
Where can I find my ticket number?
Where can I find the booking reference/PNR?
Can I use online check-in for other passengers in my travelling party?
Can I provide my Global Entry number/TSA Pre-Check PASSID number (Known Traveller Number) in advance for travel to/from the USA?
Can I use online check-in if I am travelling with an infant?
Can children travelling alone use online check-in?
How do I use online check-in?
What happens if I experience a problem while checking in online?
When do I need to arrive at the airport if I check in online?
What should I do when I arrive at the airport?
What about my baggage?
Back to top
Visas and passports
Do I need a visa to travel to my Emirates destination?
Can I still travel if my passport is expiring soon?
I have dual citizenship and more than one passport. How should I respond when asked for my nationality or country?
How do I get OK to Board approval?
How can I apply for a visa for Umrah and Hajj?
Back To All Topics
Back to top
All FAQ topics
Baggage and lost property
Booking extras
Booking with Emirates
Cancelling or changing a booking
Dubai International airport
Emirates Business Rewards
Emirates Skywards
Managing your trip
Our network and codeshares
Special assistance and requests
Travel advisory
Troubleshooting
Working with Emirates
Back to top
The {0} section has been closed.
The {0} section has been closed.
Web chat is now loaded.