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Help Centre

Which airports offer eBoarding Passes?

Currently, eBoarding Passes are only available to passengers using Online Check-in and departing from the following airports:


DubaiFrankfurtMuscat
AbidjanGenevaNairobi
Addis AbabaGlasgowNewcastle
AdelaideGuangzhouNice
AmsterdamHamburgOsaka
AthensHong KongOslo
AucklandIslamabadParis
BaghdadIstanbulPerth
BahrainJakartaPeshawar
BangkokJeddahPhuket
BarcelonaJohannesburgPrague
BasraKarachiRio de Janeiro
BeijingKuala LumpurRiyadh
BeirutLahoreRome
BirminghamLarnacaSão Paulo
BolognaLisbonSeoul
BrisbaneLondon GatwickShanghai
BrusselsLondon HeathrowSialkot
BudapestLyonSt. Petersburg
Buenos AiresMadridStockholm
Cape TownMaltaSydney
ChristchurchManchesterTaipei
CopenhagenManilaTokyo Haneda
DakarMauritiusTokyo Narita
DammamMedinaToronto
DhakaMelbourneVenice
DohaMilanVienna
DublinMoscowWarsaw
DurbanMultanZürich
DüsseldorfMunichempty cell

Emirates will be offering eBoarding Passes in other airports shortly.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.