Before you fly
Denied Boarding Options Voucher
If you have a Denied Boarding Options voucher, you can redeem it for a flight only after you have flown your original flight by getting in touch with us.
The journey you can book will depend on the journey you were taking when you were denied boarding. If you can find your journey listed in the table below, you can redeem your Denied Boarding Options voucher for any of the flights also listed as long as it is on an Emirates operated route.
However depending on your voucher type, you may be able to book a trip listed in another table. This is outlined in the Options Voucher summary table at the bottom of this page.
If you need more information, please read our dedicated FAQs.
For travel between Dubai and Zone 1 - Denied Boarding Option Voucher 1
This option is for tickets where the travel was exclusively between Dubai and cities in Zone 1 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to two flights:
| Zone 1 | Cities |
|---|---|
| Gulf and Middle East | Amman, Baghdad, Bahrain, Basra, Beirut, Damascus, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv |
| Indian Ocean Islands | Antananarivo, Colombo, Male, Mauritius, Seychelles |
| West Asia | Ahmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram |
OR between the following city pairs
- Accra and Abidjan
- Bangkok and Da Nang
- Bangkok and Hong Kong
- Bangkok and Siem Reap
- Buenos Aires and Rio de Janeiro
- Colombo and Male
- Conakry and Dakar
- Larnaca and Malta
- Lusaka and Harare
- Miami and Bogotá
- Singapore and Phnom Penh
- Seychelles and Antananarivo
- Sydney and Christchurch
For travel between Dubai and Zone 2 - Denied Boarding Option Voucher 2
This option is for tickets where the travel was exclusively between Dubai and cities in Zone 2 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for two flights:
| Zone 2 | Cities |
|---|---|
| Africa | Abidjan, Accra, Addis Ababa, Algiers, Cairo, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Lagos, Luanda, Lusaka, Nairobi, Tunis |
| Europe | Amsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Edinburgh, Frankfurt, Geneva, Glasgow, Hamburg, Helsinki, Istanbul, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zurich |
| Far East | Bangkok, Beijing, Cebu, Clark, Da Nang, Denpasar, Guangzhou, Hangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Phnom Penh, Kuala Lumpur, Manila, Osaka, Phuket, Seoul, Shanghai, Shenzhen, Siem Reap, Singapore, Taipei, Tokyo |
OR between the following city pairs
- Athens and Newark
- Milan and New York
- Barcelona and Mexico City
For travel via Dubai between cities under Zone 1 - Denied Boarding Option Voucher 3
This option is for tickets where the travel was exclusively between cities in Zone 1 via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:
| Zone 1 | Cities |
|---|---|
| Gulf and Middle East | Amman, Baghdad, Bahrain, Basra, Beirut, Damascus, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv |
| Indian Ocean Islands | Antananarivo, Colombo, Male, Mauritius, Seychelles |
| West Asia | Ahmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram |
For travel between Zone 1 and Zone 2, or within Zone 2 via Dubai - Denied Boarding Option Voucher 4
This option is for tickets where the travel was exclusively between cities in Zone 1 and Zone 2, or within cities in Zone 2, via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:
| Zone 1 | Cities |
|---|---|
| Gulf and Middle East | Amman, Baghdad, Bahrain, Basra, Beirut, Damascus, Dammam, Jeddah, Kuwait, Madinah, Muscat, Riyadh, Tehran, Tel Aviv |
| Indian Ocean Islands | Antananarivo, Colombo, Male, Mauritius, Seychelles |
| West Asia | Ahmedabad, Bengaluru, Chennai, Delhi, Dhaka, Hyderabad, Islamabad, Karachi, Kochi, Kolkata, Lahore, Mumbai, Peshawar, Sialkot, Thiruvananthapuram |
| Zone 2 | Cities |
|---|---|
| Africa | Abidjan, Accra, Addis Ababa, Algiers, Cairo, Cape Town, Casablanca, Conakry, Dakar, Dar es Salaam, Durban, Entebbe, Harare, Johannesburg, Lagos, Luanda, Lusaka, Nairobi, Tunis |
| Europe | Amsterdam, Athens, Barcelona, Birmingham, Bologna, Brussels, Budapest, Copenhagen, Dublin, Dusseldorf, Edinburgh, Frankfurt, Geneva, Glasgow, Hamburg, Helsinki, Istanbul, Larnaca, Lisbon, London, Lyon, Madrid, Malta, Manchester, Milan, Moscow, Munich, Newcastle, Nice, Oslo, Paris, Prague, Rome, St Petersburg, Stockholm, Venice, Vienna, Warsaw, Zurich |
| Far East | Bangkok, Beijing, Cebu, Clark, Da Nang, Denpasar, Guangzhou, Hangzhou, Hanoi, Ho Chi Minh City, Hong Kong, Jakarta, Phnom Penh, Kuala Lumpur, Manila, Osaka, Phuket, Seoul, Shanghai, Shenzhen, Siem Reap, Singapore, Taipei, Tokyo |
For travel between Dubai and Zone 5 - Denied Boarding Option Voucher 5A
This option is for tickets where the travel was exclusively between Dubai and cities in Zone 5 (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for two flights:
| Zone 5 | Cities |
|---|---|
| North America | Boston, Chicago, Dallas/Ft.Worth, Houston, Los Angeles, Mexico City, Miami, Montréal, New York, Newark, Orlando, San Francisco, Seattle, Toronto, Washington |
| South America | Bogotá, Buenos Aires, Rio de Janeiro, Sao Paulo |
| Australasia | Adelaide, Auckland, Brisbane, Christchurch, Melbourne, Perth, Sydney |
For travel via Dubai originating/terminating in Zone 5 - Denied Boarding Option Voucher 5B
This option is for tickets where the travel either started or ended in the cities listed below, flying via Dubai (as outlined below). This voucher can be used for a valid return journey, on the following cities served by Emirates, for up to four flights:
| Zone 5 | Cities |
|---|---|
| North America | Boston, Chicago, Dallas/Ft.Worth, Houston, Los Angeles, Mexico City, Miami, Montréal, New York, Newark, Orlando, San Francisco, Seattle, Toronto, Washington |
| South America | Bogotá, Buenos Aires, Rio de Janeiro, Sao Paulo |
| Australasia | Adelaide, Auckland, Brisbane, Christchurch, Melbourne, Perth, Sydney |
Depending on your voucher, you may be able to select a journey from other tables, as outlined below
| Denied Boarding Options Voucher | Routing options: | Max number of flights that can be taken |
|---|---|---|
| Option 1 | Routing within Option 1 | 2 flights |
| Option 2 | Routing within Options 2 (or Option 1) | 2 flights |
| Option 3 | Routing within Options 3 (or Option 1) | 4 flights |
| Option 4 | Routing within Options 4 (or Options 1, 2 or 3) | 4 flights |
| Option 5A | Routing within Options A (or Option 1 or 2) | 2 flights |
| Option 5B | Any of the above (OR) routing originating/terminating from North America, South America, Australia or New Zealand via Dubai to the Network | 4 flights |
Denied Boarding Options FAQs