If your flight is delayed or cancelled we’ll send an email and an SMS to the contact details you provided in your booking. To make sure you get operational notifications, update your contact details in Manage your booking(Opens in the same window).
We understand you might not want to travel during severe weather conditions. We have a very generous waiver policy for these circumstances, outlined below:
All Emirates flights are non-smoking. All Emirates codeshare flights are also non-smoking. See codeshare agreements(Opens in the same window) for more details.
The non-smoking policy also includes the use of e-cigarettes. No e-cigarettes can be used on board Emirates flights.
Yes – from 26 October 2017 we’ll have extra security measures in place for all USA-bound flights from Dubai International airport (DXB). This is in line with Transportation Security Administration (TSA) regulations.
There will be dedicated areas marked for US check-in, and you’ll need to answer security-related questions prior to checking in for your flight. Electronic devices will also be subject to enhanced checks at the boarding gate, and security checks will be required before boarding. Our Group Security team will be providing assistance 24 hours a day to help all customers departing on flights to the US.
All passengers will still be able to check in online, and drop off checked baggage at the Online Check-in Baggage Drop counters in DXB’s dedicated US check-in area.
Please note early check-in is only permitted on the day of travel, up to 12 hours before the flight departs and all travelling members must appear in person with all baggage and documents.