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Help Centre

Which airports offer mobile boarding passes on your smart phone?

Currently mobile boarding passes for use on an internet connected smart phone are available at the following airports:

DubaiHamburgOslo
AmsterdamHong KongParis
AthensIstanbulPhnom Penh
AucklandJohannesburgPhuket
BahrainKuala LumpurPrague
BarcelonaLarnacaRio de Janeiro
BirminghamLisbonRome
BolognaLondon GatwickSão Paulo
BrisbaneLondon HeathrowSeoul
BrusselsLyonStockholm
BudapestMadridTaipei
Buenos AiresMaltaTokyo Haneda
Cape TownManchesterTokyo Narita
ChristchurchMauritiusToronto
CopenhagenMedinaVenice
DublinMilanVienna
DurbanMunichWarsaw
DüsseldorfNairobiZagreb
FrankfurtNewcastleZürich
GenevaNiceempty cell
GlasgowOsakaempty cell

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.