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Help Centre

Which airports offer mobile boarding passes on your smart phone?

Currently mobile boarding passes for use on an internet connected smart phone are available at the following airports:

DubaiGlasgowOsaka
AmsterdamHamburgOslo
AthensHong KongParis
AucklandIstanbulPhuket
BahrainJohannesburgPrague
BarcelonaKuala LumpurRio de Janeiro
BirminghamLarnacaRome
BolognaLisbonSão Paulo
BrisbaneLondon GatwickSeoul
BrusselsLondon HeathrowStockholm
BudapestLyonTaipei
Cape TownMadridTokyo Haneda
ChristchurchMaltaTokyo Narita
CopenhagenManchesterToronto
DohaMedinaVenice
DublinMilanVienna
DurbanMunichWarsaw
DüsseldorfMuscatZürich
FrankfurtNewcastleempty cell
GenevaNiceempty cell

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The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.