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Travel with peace of mind

As borders begin to open around the world, you can take-off to your next destination with confidence. We’re the first airline to provide free cover for your health and quarantine costs if you’re diagnosed with COVID-19 on your travels. We’re keeping you safe on the journey and giving you extra security wherever you are in the world.

Free global cover

Book your flights on, through our contact centres, retail offices or with your travel agent and you’ll automatically receive free global cover* for COVID-19 related costs. The cover is valid for 31 days from the moment you take your first flight, and it covers you even if you travel onwards to another city.

*expenses require pre-approval. Subject to terms and conditions.

Peace of mind

Your safety is our highest priority at every step. If you are diagnosed with COVID-19 while you’re away from home, we will cover your medical expenses up to EUR 150,000 and your quarantine costs up to EUR 100 per day for 14 days – absolutely free.

Using your free cover

You will automatically be covered when you book on, through our contact centres, retail offices or with your travel agent. There are no registration forms to complete. If you are diagnosed on your travels, call our free hotline number +971 4 2708825 or send us a WhatsApp message +971 56 3589937 to get support and to use your cover.

The benefits of your free cover

Assistance at any time when you fly between 23 July 2020 and 31 October 2020
Free global cover for all customers
Applies to every travel class
Valid for 31 days
No registration required
COVID-19 health expenses up to EUR 150,000
Quarantine costs EUR 100 per day for 14 days
Free 24-hour hotline support number

Your COVID-19 Assistance

Find out more about your free COVID-19 assistance in the full terms and conditions.


Find answers to your questions about your free COVID-19 assistance in our FAQs.

Ticket flexibility and validity

You can extend the validity of your ticket for up to 24 months and enjoy the trip you’ve been looking forward to. Find out how to rebook your flights and plan your travel with confidence.

Our current network and services

Find out everything you need to know about travelling to your destination, including entry requirements, safety precautions, and our current services.