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Emirates Skywards Platinum

Platinum benefits are exclusively reserved for our most frequent flyers achieving 150,000 Tier Miles, and are carefully designed to make every moment of your journey extraordinary.

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Booking with Emirates

FREQUENTLY ASKED QUESTIONS

Booking with Emirates

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Online booking basics
Online booking details
Online booking payment options
Emirates mobile site
Hold my fare
Seat selection
The Emirates App
Using our site (booking)

Online booking basics

What is online booking and how do I use it?
What is an electronic ticket?
What are the time limitations for booking online?
In which countries is online booking available?
When will online booking become available in my country?
How do I get started using online booking?
Can I check availability and fares without actually purchasing a ticket?
Can I make a booking online with my credit card if I am not travelling myself?
Once I am satisfied with an itinerary, how do I purchase it?
How do I know my ticket has been booked and paid for?
If I book online, how do I get my ticket?

Online booking details

Can I book a trip with multiple destinations?
Why is a fare not quoted when I search using ‘Timetables’?
Why do the prices vary for the same flights at different times?
What is a promotional code?
Can I change passenger name on an Emirates ticket?
My name appears without spaces on the ticket, will this be a problem?
Can I search for a one-way flight?
I have been quoted a very high fare, why?
How do I find the least expensive flights?
Will extra fees and taxes be charged on top of the price I see quoted for my tickets?
What is the maximum number of travellers for whom I can make an online reservation?
Can I book more than one flight in each Log in session?
How do I use the ‘Timetables’ feature?

Online booking payment options

What payment methods are available when booking online at emirates.com?
What is Western Union?
What is PayPal?
What bank transfer options do I have?
Where are the real-time banking payments available?
What is offline bank transfer payment?
What is Direct Debit – ELV – Germany?
What should I do if I paid but have not received a ticket?
When do I have to pay a surcharge?
Which ticket type carries a surcharge?
How much does a surcharge cost?
Can I pay for an online booking with my credit card if I am not travelling myself?
Will my surcharge be refunded if I don’t use my ticket?
How can I pay for someone else if the rules state that I cannot use my credit card?
Can I use my debit card?
Can I pay for one booking with more than one card?
What are the online payment rules?
Which currencies can I pay in and can I pay in a different currency?
Who is GlobalCollect and why is it handling my payment?

Emirates mobile site

How do I access the emirates.com mobile site?
What features can I use on my mobile device?
Some emirates.com features are missing from the mobile site, how do I access them?
Why can't I access certain mobile site features on my mobile device?
What languages is the mobile site available in?
Do I need to subscribe or pay to access the mobile site?
What is a mobile boarding pass?

Hold my fare

What is Hold My Fare?
What is the fee for Hold My Fare?
How do I use Hold My Fare?
How do I pay for my held booking?
Can I hold my fare when I pay with Skywards Miles?
Is Hold My Fare offered on every flight?
What happens if I don’t buy my reserved flights within the 72-hour expiry time?

Seat selection

Do I have to pay to choose my seat on Emirates flights?
Are seat selection charges refundable?
If I require special assistance do I still have to pay for seat selection?
Am I eligible to purchase and travel on an Extra Legroom seat?
Can I change my seat after I’ve paid for it?
Do I have to pay to choose my seats on codeshare flights?
There's more than one flight in my itinerary. Do I have to pay to choose a seat for each flight?
My itinerary includes multiple fare types. Do I have to pay seat selection charges?
There are multiple passengers in my booking. Will we be seated together?
I’m part of a loyalty programme. Am I exempt from paying seat selection charges?
Do I have to pay for seat selection for infants, children or Unaccompanied Minors?

The Emirates App

What is The Emirates App?
Do I need an internet or 3G/4G connection to access The Emirates App? How much data will it use?
Can I use the app while I’m abroad?
How much battery life will The Emirates App use?
How do I control which notifications the app sends me?
How do I view and manage my bookings using The Emirates App?
Some of my bookings aren’t in ‘My Trips’. Where have they gone?
How do I use my mobile boarding pass?
Can I find out about fares and book my flights using The Emirates App?
How can I pay for my flight using The Emirates App?
Does the app let me share my travel plans with other people?
What features does The Emirates App have?
Can I customise The Emirates App on my mobile device?
Does my activity on the app transfer to the mobile website?
I’ve got some feedback on how Emirates could improve the app – how do I send it to you?
How will you use my personal information from the app?
I’d like to remove The Emirates App – how do I do it?
How much does it cost to download?
Is The Emirates App available on my mobile device?
How do I download and install the app on my device?
Is The Emirates App available in my language?
What’s the difference between the app and the mobile website?
Do I need an Emirates Skywards account to use the app?
Do I need to log in and out of the app every time I use it?

Using our site (booking)

Do I have to register with emirates.com before I can book online?
How do I manage my account and personal details?
How can I view my itineraries?
What if I forget my log in details?
What should I do if I forget my password?
What is a password hint?
What if I don’t have a password to log in?
How can I log in to emirates.com if I have forgotten my Skywards member number?

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