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COVID-19 refund voucher

For travellers whose plans were affected by the COVID-19 pandemic, our refund voucher offers more flexibility in rescheduling flights or using its value for other Emirates products and services.

To use your ‘Emirates voucher’ issued by an Emirates contact centre as a result of a flight cancelled due to the COVID-19 restrictions, please be guided by the following terms and conditions.

  • Customers will receive a travel voucher amounting to the value they paid for their ticket and any associated service (excluding any date change fee previously paid, if any).
  • One travel voucher will be issued per customer.
  • Travel vouchers are valid for 1 year from date of issue and can be extended for another year if customers are unable to use the voucher within the given period.
  • Travel vouchers are valid for any Emirates product or service purchased via emirates.com, retail and contact centres.
  • Travel vouchers can be used to pay for tickets (including surcharges and taxes), Paid Seat Selection, lounge access, extra baggage and service fees.
  • Travel vouchers are not valid for purchase of tickets using a combination of Cash+Miles.
  • Up to 4 travel vouchers can be used to pay for a single transaction.
  • Travel vouchers are transferable and their total value can be used for self, family and friends.
  • A travel voucher can be used for multiple transactions up to its total value during its validity period.
  • Customers unable to use the travel voucher within 12 months from date of issuance will be entitled to a cash refund.

Denied Boarding compensation voucher

If you have been denied boarding on a confirmed Emirates flight, you can continue your journey using our Denied Boarding compensation voucher.

Please be guided by these terms and conditions when you book using your ‘Emirates Voucher’ issued as compensation (Denied Boarding) via emirates.com or an Emirates contact centre.

  • Vouchers can be used to make a booking on emirates.com or any of the Emirates contact centres.
  • The name on the voucher must match at least one traveller on the new booking.
  • The voucher can be used to pay for base fare, surcharges and service fees.
  • Vouchers can be used as partial payment for a booking. Any amount in excess will be collected as a separate payment type (e.g. credit or debit card).
  • A new voucher for the remaining amount, along with relevant documents, will be sent to the registered email address if the voucher is not fully utilised in a single transaction.
  • Vouchers are valid between 7 and 365 days after being issued.