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Emirates Skywards
FREQUENTLY ASKED QUESTIONS
Emirates Skywards
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Emirates Skywards basics
Emirates Skywards benefits
Emirates Skywards earning Miles
Claiming Miles
Buy, Gift, Transfer, Extend and Reinstate Miles
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Emirates Skywards and Qantas
Emirates Skywards and spending Miles
Emirates Skywards and Your World Rewards
Skysurfers
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Emirates Skywards basics
What is Emirates Skywards?
Emirates Skywards sometimes refers to origin and destination. What does this mean?
Can I get an Emirates Skywards Corporate card?
Can I have two or more Emirates Skywards accounts?
Once I’ve joined Emirates Skywards, will I receive a membership card?
What do I do if my card is lost or stolen?
How do I activate my Emirates Skywards account?
Where can I find out how to spend my Miles?
Where can I find the Skybid Auction?
Why is my flight not showing in Upcoming Travel?
How can I change my personal information or the details on my Emirates Skywards account?
What are Skywards Miles?
How long are Skywards Miles valid for?
What are Tier Miles?
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Emirates Skywards benefits
What are the benefits of each of the different membership tiers?
Can I upgrade one part of a multi-flight journey?
Will I receive a higher baggage allowance if I upgrade? Will it apply to all sectors of the flight?
If I upgrade, will I be served meals as per the purchased class or the upgraded class?
If I upgrade on board with cash, will I be awarded additional Miles as per the upgraded class?
If I spend Miles on an upgrade, can I use the Chauffeur-drive service?
Can I use the Miles earned on my current flight towards an instant upgrade on the same flight?
Can I top up my Miles to upgrade?
Can an unaccompanied minor of an Emirates Skywards member be upgraded?
When do I get Smart Gate access benefits?
Which Emirates Skywards members are eligible for Smart Gate benefits?
Will having a digital card instead of a physical one make any difference to my membership benefits or Smart Gate access at airports in Dubai?
Can my family or travelling companion benefit from my tier membership when they travel?
When and where can I get lounge access?
Do I get any excess baggage allowances?
How does my travel coordinator access my account online?
Can a travel coordinator benefit from my Emirates Skywards membership?
Do I need to pay if I want to choose my seat as soon as I’ve booked my ticket?
Do I have to pay to choose my seat at check-in?
What are the rules and charges for airport lounge access in Dubai?
What are the rules and charges for access to our worldwide lounges excluding Dubai?
What is the seat guarantee benefit and how do I use it?
How many members can be part of My Family?
Who can I invite to join My Family?
What is a Family Head?
What is a Family Member?
Can anyone create a My Family account?
How many Miles can I contribute to My Family?
When I join My Family, what happens to the Skywards Miles and Tier Miles I earned as an individual Emirates Skywards member?
How long are Skywards Miles in the My Family account valid for?
What personal details will be shared with other members in My Family?
Can I change the percentage of Skywards Miles I contribute to My Family?
What is a Last Seat Flex Plus reward?
How long are my Skywards Miles valid for?
How long are Skywards Miles in the My Family account valid for?
What happens to the Miles in case of Family Head being deceased?
What is a Gold Partner membership?
How long is the Gold Partner membership valid?
Can I change my Gold Partner nominee?
How do I auto-renew a Gold Partner nominee?
Am I automatically entitled to free upgrades when I travel if I am an Emirates Skywards member?
How do I book an instant upgrade reward?
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Emirates Skywards earning Miles
What is a fare and how is it different from a ticket?
Does cabin class determine whether a fare is Special, Saver, Flex or Flex Plus?
What Miles bonuses do Silver, Gold or Platinum members earn?
What Miles bonuses will I get for travelling in Business Class or First Class?
If I have a mixed class or mixed fare ticket, what Miles will I receive?
Why should I buy a Flex or Flex Plus fare when a cheaper fare is available?
When will Miles be credited to my account?
Do stopovers affect how Miles are credited?
If I don't complete my journey, when will my Miles be credited?
How do I earn Skywards Miles on my credit card?
What are base Miles?
Can I decide what frequent flyer number I want to earn Miles on after I have checked in or travelled?
Do I earn Miles whatever the fare type?
Why are the Miles I earn based on the type of fare purchased?
How do I identify a Special, Saver, Flex or Flex Plus fare after I purchase a ticket?
How do I identify a Special, Saver, Flex or Flex Plus fare before I purchase a ticket?
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Claiming Miles
If I am newly enrolled can I claim Miles for any flights I have taken recently?
How do I claim missing Miles from flydubai?
Can I upgrade my Saver ticket when I check in online?
How do I claim missing Miles from Emirates?
How do I claim missing Miles from an Emirates Skywards partner?
How do Skysurfers claim missing Miles?
Why are Miles missing from my account?
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Buy, Gift, Transfer, Extend and Reinstate Miles
If I don’t have enough Skywards Miles for a flight reward, can I buy more?
How do I buy Skywards Miles for myself or as a gift for someone else?
Can I buy or gift any number of Skywards Miles?
Can I transfer Skywards Miles from one account to another?
Can I transfer any number of Skywards Miles?
How long are transferred Skywards Miles valid for?
Once I transfer Skywards Miles can I reverse the transaction?
Can I pay to re-instate Skywards Miles that have expired?
How will my buy, gift, transfer, extend or reinstate Miles transaction reflect on my credit card statement?
What forms of payment are available to buy, gift, transfer, extend or reinstate Miles?
Can I pay to extend Skywards Miles in my account that are due to expire?
Where can I buy, gift, transfer, extend or reinstate Miles?
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Emirates Skywards membership tiers
How are my Tier Miles calculated?
When I move up to a higher tier, how long do I keep the benefits for?
Can I qualify for a higher tier if I fly frequently but don’t collect enough Tier Miles?
Can I use my Skywards Miles to purchase Silver, Gold or Platinum membership?
How can bonuses help me reach the next tier quicker?
Will I start to earn more Tier Miles when I get to Silver?
Who is eligible for Emirates Skywards luggage tags?
What is the No Miles Expiry benefit available to Platinum Tier members?
What happens to my Skywards Miles once I downgrade from Platinum to Gold?
How long are my Tier Miles valid for?
Can I transfer or buy Tier Miles?
Will I earn more Tier Miles on a Flex or Flex Plus ticket?
How do I move up to a higher tier?
What does a qualifying flight mean when referring to tier qualification?
What does tier qualification mean?
What does rolling tier qualification mean?
How do I keep my Silver, Gold or Platinum status?
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Emirates Skywards and Qantas
Can I earn Skywards Miles on Qantas-operated flights?
As an Emirates Skywards member travelling on the Qantas domestic network, will I have access to Qantas domestic lounges in Australia?
Can I use the Miles Calculator to work out how many Miles I can earn on domestic flights?
As an Emirates Skywards member, will I receive a priority boarding call on Qantas-operated flights?
Will I need a separate membership number to use on Qantas-operated flights?
If I am already a Qantas Frequent Flyer, can I earn Qantas Frequent Flyer points in addition to my Skywards Miles?
Can I earn Tier Miles on flights operated by Qantas?
Can I redeem Miles on Qantas-operated flights?
Can I upgrade with Skywards Miles on Qantas-operated flights?
When I use Skywards Miles to buy a reward ticket, will I have to pay any extra charges?
Can I earn Miles on domestic travel within Australia?
As an Emirates Skywards Platinum member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Gold member, what benefits will I receive when I fly Qantas?
As an Emirates Skywards Silver member, what benefits will I receive when I fly Qantas?
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Emirates Skywards and spending Miles
Can I pay to have the validity of my Skywards Miles extended?
Do I need to purchase flight rewards for infants?
Are all Skywards members allowed to spend their Miles on upgrade rewards?
Can any fare and ticket be upgraded on Emirates?
Why are there different levels of upgrade rewards?
Can I check if an upgrade reward is available before I purchase my ticket?
If there are multiple passengers on my booking can I just upgrade myself?
I have enough Skywards Miles – why can’t I upgrade online?
Do I have to pay anything extra when upgrading my booking using Skywards Miles?
What do I get when I upgrade a booking using Skywards Miles?
Can I upgrade using my Skywards Miles on a partner airline or on a codeshare flight?
Can I book flight rewards and upgrades online?
How do I buy a reward with an Emirates Skywards partner using Skywards Miles?
Can reward tickets be refunded or endorsed to other airlines?
Can I cancel or make changes to my reward booking?
Can I combine Miles from two accounts to claim a reward?
Can I exchange my Skywards Miles for entry into the Emirates Lounge?
What if I cannot travel before my Skywards Miles expire?
How long does it take to get a voucher?
How do I find all the special offers that are currently available with an Emirates Skywards partner?
What are the differences between a Saver, Flex and Flex Plus flight reward?
Can I combine Saver and Flex Plus rewards?
What if I have difficulty redeeming my Skywards Miles for a Saver reward on a high-demand flight?
Can I book a one-way flight reward?
Why can't I buy a one-way Saver reward with my Miles?
Why am I asked for a credit card when buying a flight with my Miles?
Can I spend my Miles on flight rewards for friends and family?
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Emirates Skywards and Your World Rewards
What is Your World Rewards?
I’m not an Emirates Skywards Platinum, Gold or Silver member or an SPG Platinum or Gold elite member. Can I still sign up for Your World Rewards?
Can I sign up for Your World Rewards if I’m enrolled in the SPG Airline Direct Deposit (ADD) programme?
How do I sign up for Your World Rewards™?
I’m not able to sign up for Your World Rewards on emirates.com/yourworldrewards. What do I do?
Can I opt out of Your World Rewards at any time?
Do any SPG stays count towards my Emirates Skywards tier status?
Can I enjoy Your World Rewards benefits at all SPG Participating Hotels?
What is an Eligible Fare?
What is an Eligible Flight?
What is an Eligible Rate?
What is an Eligible Stay?
How many Skywards Miles will I earn when I stay at an SPG Participating Hotel?
If I’m an Emirates Skywards Blue member, will I earn Skywards Miles when I stay at an SPG Participating Hotel?
How long will it take for Skywards Miles earned on a stay at an SPG Participating Hotel to be credited to my Emirates Skywards account?
Will I earn Starpoints when I fly with Emirates?
How many Starpoints will I earn when I fly with Emirates?
How long will it take for Starpoints earned on an Eligible Flight to be credited to my SPG Member account?
How soon can I start earning Skywards Miles and Starpoints once I’ve signed up for Your World Rewards?
I completed an eligible Stay or Eligible Flight before I signed up for Your World Rewards. Can I claim Skywards Miles or Starpoints?
I booked an Eligible Stay or Flight before I signed up for Your World Rewards. Can I still earn Skywards Miles or Starpoints?
If I fly on a codeshare flight, will I earn Starpoints with Your World Rewards?
If I fly on an Eligible Flight but use a frequent flyer number from another airline loyalty programme, for example Qantas, will I still earn Starpoints on that flight?
I haven’t received Starpoints on an Eligible Flight or Skywards Miles on an eligible Stay. How do I claim them?
If I forget to add my Emirates Skywards membership number to my booking, can I claim Skywards Miles after an Eligible Flight or Eligible Stay?
What benefits do I get when I stay at an SPG Participating Hotel?
As complimentary internet is now part of Your World Rewards, can I choose a different welcome benefit when I stay with SPG?
What benefits do I get at the airport when I fly with Emirates?
I’m an SPG Platinum elite member. How do I get priority check-in when I fly with Emirates?
I’m an SPG Platinum elite member. How do I get priority boarding when I fly with Emirates?
How soon can I start enjoying hotel and airport benefits once I’ve signed up for Your World Rewards?
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Skysurfers
What is Skywards Skysurfers?
What are the benefits of Skywards Skysurfers?
How do young flyers enrol in Skywards Skysurfers?
Does Skywards Skysurfers have Silver, Gold and Platinum tiers?
How do Skysurfers redeem Miles for Emirates rewards or partner rewards?
Can I book a reward on emirates.com using Miles from a Skywards Skysurfers or Emirates Skywards minor account?
How do I link a Skywards Skysurfers or an Emirates Skywards minor account to my Emirates Skywards account?
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Cash+Miles
As an Emirates Skywards member, how can I use Cash+Miles?
What is the conversion rate that applies for Cash+Miles tickets?
What is a Classic Reward?
When can I start booking using Cash+Miles?
Are Classic Rewards the best option if I wish to purchase my entire fare with Miles?
How many Skywards Miles do I need to start using Cash+Miles?
How do I pay for my ticket using Cash+Miles?
Will I earn Skywards Miles and Tier Miles on my flight if I used Cash+Miles?
If I pay for my flight using Cash+Miles, can I still change my ticket?
Can I pay for any changes to my Cash+Miles ticket with a combination of cash and Miles?
Can I book any class of ticket using a combination of Cash+Miles?
If I made my booking before the launch of Cash+Miles, can I change the payment to use a combination of Cash and Miles?
Can Cash+Miles be booked through a mobile device or The Emirates App?
Can I book tickets on codeshare or partner airlines using Cash+Miles?
Can I use Cash+Miles to pay for tickets for family and friends?
Can I upgrade an existing booking using Cash+Miles?
If I cancel my Cash+Miles booking, will my Skywards Miles be refunded?
Where can I make changes to a Classic Reward ticket?
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