Travel advisory

Disruption advice

Can I refund my unused/partially used ticket in case of flight disruptions or irregularities?

Yes. In case of flight disruption or irregularities you can request a refund. Cancellation fees do not apply and a full refund will be given for unused tickets. Even if you have a non-refundable ticket, you’re entitled to a full refund. If you have partially used tickets, we’ll refund the value of the unused portion of your ticket.