Baggage and lost property

Delayed and damaged baggage

Do I have to collect delayed baggage from the airport?

Once we’ve found your baggage and it’s been cleared by customs, we aim to return your items within four hours (distance permitting), and we’ll be in touch immediately to arrange a delivery time that suits you.

However within some countries, local laws mean we can’t forward your bag to you, and you’ll need to collect it from the airport. If this is the case for your luggage we’ll let you know when you make your claim.