Baggage and lost property

Delayed and damaged baggage

Am I entitled to compensation if my baggage is delayed?

Emirates offers Interim Relief (IR) compensation to all customers who have travelled to and from the US who have reported a missing piece of baggage. IR is also offered to passengers who have travelled on other routes when no baggage is received (excluding residents).

This can be used to purchase essential items such as toothbrushes, toothpaste, soap, shampoo and sleepwear. To claim IR compensation, please visit your nearest Emirates office with your passport and a receipt of your purchased ticket.

We undertake extensive tracking to reunite passengers with their bags. In the unfortunate incident that baggage is declared as lost, we will contact you in order to provide compensation.