Articles tagged with 'Customer Experience' | Emirates

Media Centre Emirates (Customer Experience)

2020
July
02,
2020
| 10:00 AM Europe/Amsterdam
Expedited processing has cleared nearly 650,000 refund requests in 8 weeks Policies offer customers confidence to plan and book their travel Dubai, UAE, 02 July 2020 – In the past two months, Emirates has processed nearly 650,000 refund reque...
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June
30,
2020
| 10:23 AM Europe/Amsterdam
Dubai, UAE, 30 June 2020 - From 1 July, Emirates’ premium customers can once again enjoy the airline’s signature Chauffeur Drive service (CDS) and airport lounge at its Dubai hub with the restart of these services following a full health and safety r...
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May
18,
2020
| 12:01 PM Europe/Amsterdam
18 May 2020, Dubai, UAE: The world is changing rapidly, and as a responsible airline loyalty programme, Emirates Skywards is keeping pace. Members can now earn 25% bonus Tier Miles, not just Skywards Miles, on everyday spends online and at retail out...
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March
04,
2020
| 09:05 AM Europe/Amsterdam
​Emirates marks 20 million app downloads, as the airline’s mobile and digital strategy drives strong consumer uptake. Adnan Kazim, Emirates’ Chief Commercial Officer; Boutros Boutros, Divisional Senior VP for Corporate Communications, Marketing and B...
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February
25,
2020
| 09:58 AM Europe/Amsterdam
Dubai, UAE, 25 Feb 2020 – Emirates’ stellar wine programme was recognised at the Business Traveller Cellars in the Sky 2019 Awards held in London yesterday. The airline picked up multiple awards including 2 Gold awards, 2 Silver awards and a Bronz...
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February
04,
2020
| 08:59 AM Europe/Amsterdam
4th Feb 2020, Dubai, UAE –Emirates is creating a memorable travel experience for its customers for Valentine’s Day. The airline will serve 40 unique Valentine’s Day themed desserts and treats on board and across its network of lounges spread over six...
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January
28,
2020
| 09:24 AM Europe/Amsterdam
DUBAI, UAE, 28 January 2020: Emirates has picked up ‘Best Airline in the World’ and ‘Best First Class’ at the prestigious 2019 ULTRAs. Voted by the hundreds of thousands of readers of The Telegraph’s luxury travel magazines Ultratravel UK and Ultratr...
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January
20,
2020
| 09:13 AM Europe/Amsterdam
Dubai, UAE, 20 January 2020 – Travellers flying with Emirates to and from China, Hong Kong, Taiwan, Singapore, Malaysia & Vietnam are in for a treat this Lunar New Year. Available for a limited time only, a specially curated selection of festive good...
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January
15,
2020
| 06:59 AM Europe/Amsterdam
January 15, 2020, Dubai, UAE - Emirates today announced that it has signed a Memorandum of Understanding (MoU) with Trip.com Group, a world’s leading one-stop travel service provider. The agreement was signed in Shanghai by executives of both compani...
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January
06,
2020
| 10:24 AM Europe/Amsterdam
Dubai, UAE, 6 January 2020 – With the rising popularity of vegan meals amongst its customers, Emirates is celebrating Veganuary on board by including an additional plant-based option on its menus for the month of January. While vegan meals can be ...
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January
05,
2020
| 09:22 AM Europe/Amsterdam
Dubai, UAE: 5 January 2020 - Emirates, the world’s largest international airline, has announced the return of its signature pass, My Emirates Pass – a fantastic offer that turns an Emirates boarding pass into an exclusive membership card allowing cus...
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2019
December
31,
2019
| 10:11 AM Europe/Amsterdam
Dubai, UAE: 31 December 2019 – Emirates, the world’s largest international airline, will conclude 2019 with a successful string of product, network, and customer experience highlights. The airline will usher in 2020 with a continued focus on strength...
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December
18,
2019
| 12:46 PM Europe/Amsterdam
 DUBAI, UAE 18 December 2019: Emirates Airline, and its partners Dubai’s Roads and Transport Authority (RTA), Dubai Police, Dubai Customs, the General Directorate of Foreign Residency Affairs (GDRFA) and Dubai Airports today announced joint plans to ...
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December
12,
2019
| 11:25 AM Europe/Amsterdam
Dubai, UAE, 12 December 2019 - A master class in the appreciation of Ceylon Tea took place at 40,000 feet when Emirates and Dilmah celebrated a 27-year partnership on board an Emirates A380 flight from Dubai to London this week. Held at the iconic...
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December
09,
2019
| 07:56 AM Europe/Amsterdam
Dubai, UAE, 09 December 2019 – Emirates cabin crew has been named World’s Leading Cabin Crew 2019 at the World Travel Awards (WTA) Grand Final Gala Ceremony. The event marked the culmination of the WTA’s annual search for the finest travel and touris...
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December
05,
2019
| 11:43 AM Europe/Amsterdam
Dubai, UAE, 5 December 2019 – The festive spirit is in full swing as Emirates prepares to serve 500,000 Christmas meals across all classes to customers travelling on select flights from December 9 to 31. In addition to a delicious festive menu, trave...
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December
04,
2019
| 07:00 AM Europe/Amsterdam
Dubai, UAE, 4 December 2019 – Emirates Skywards has launched Skywards Everyday, a location based app that gives members the power to earn Skywards Miles anytime, every day at their favourite retail, entertainment and dining outlets across the UAE. ...
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November
26,
2019
| 08:06 AM Europe/Amsterdam
Dubai, UAE, 26 November 2019 – Emirates has reinvented its inflight retail offering by launching EmiratesRED. The new collection offers customers on board not only a wide selection of duty and tax free products, but also the ability to purchase uniqu...
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November
24,
2019
| 11:01 AM Europe/Amsterdam
Dubai, UAE, 24 November 2019 – Emirates will bring the culinary traditions of one the most beloved holidays in the United States (US) to passengers on flights between the US and Dubai. In celebration of Thanksgiving, Emirates passengers can expect sp...
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November
18,
2019
| 06:51 AM Europe/Amsterdam
DUBAI, UAE, 18 November 2019: With just under one year to go until Expo 2020 Dubai, billed as “the world’s greatest show”, Emirates airline is lifting the lid on the futuristic, interactive technologies and experiences in store for visitors at its Ex...
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November
13,
2019
| 09:24 AM Europe/Amsterdam
Dubai, UAE, 13 Nov 2019 - Emirates’ inflight comforts were lauded as it clinched awards for Best Wi-Fi and Best Food & Beverage in the Middle East at the APEX 2020 Regional Passenger Choice Awards™ held in Singapore today. The Best Food & Beverage...
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November
12,
2019
| 10:07 AM Europe/Amsterdam
Dubai, UAE, 12 November 2019 – Emirates has launched a new feature on its app called Airport maps which will allow customers to navigate seamlessly through the airport. The Airport maps can detect the user’s location (via Bluetooth and wifi) and prov...
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November
11,
2019
| 10:09 AM Europe/Amsterdam
Dubai, UAE, 11 Nov 2019 – Emirates’ first remote check-in terminal, outside of the airport, was opened today to provide seamless connections for cruise passengers. The Emirates check-in counters, located at Port Rashid, will allow passengers who are ...
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November
10,
2019
| 11:42 AM Europe/Amsterdam
The airline has partnered with Amway to connect participants from nine countries to Dubai for the direct seller’s first ever Asia Pacific Leadership Seminar The highly anticipated conference reinforces Dubai’s position as a leading MICE destinatio...
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November
10,
2019
| 07:13 AM Europe/Amsterdam
DUBAI, UAE, 10 November 2019 – Emirates Skywards has launched Skywards Exclusives, a unique airline loyalty initiative that offers curated and carefully crafted experiences from Emirates’ expansive sponsorships portfolio. World-class sporting events,...
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November
03,
2019
| 09:56 AM Europe/Amsterdam
Dubai, UAE, 3 November 2019 – In another entertainment first, Emirates is showing the highly acclaimed Seven Worlds, One Planet documentary live at the same time as its BBC One broadcast in the UK. While Emirates already streams live news and sport o...
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October
30,
2019
| 11:30 AM Europe/Amsterdam
DUBAI, UAE 30 October 2019: In a proactive effort to bring the industry together to advance open dialogue for a more disability-inclusive air transport system, Emirates will be hosting the International Air Transport Association (IATA) inaugural Glob...
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September
26,
2019
| 09:17 AM Europe/Amsterdam
Dubai, UAE: 26 September 2019 – Emirates is offering UAE travellers a chance to plan early and book their next trip to the Philippines. Customers can take advantage and fly back home to visit family and friends in Manila, Clark and Cebu. Book now and...
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September
21,
2019
| 09:59 AM Europe/Amsterdam
  DUBAI, UAE, 21 September 2019 – Emirates is once again pushing the boundaries of technology, becoming the first airline outside America to receive approval for biometric boarding from the U.S. Customs Border Protection (CBP). Soon, customers ...
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September
18,
2019
| 10:23 AM Europe/Amsterdam
Dubai, UAE, 18 September 2019 – Emirates is serving its guests Bavarian specialties on board and in its airport lounges to celebrate Oktoberfest this year. From 21 September to 6 October 2019, customers between Dubai and Germany will be able to enjoy...
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