Articles tagged with 'Customer Experience' | Emirates

Airline to deploy Premium Economy on its daily flights from 11 December, following the launch of product in Brazil in NovemberSão Paulo - 7 December 2023: Emirates today celebrated the launch of its Premium Economy offering in Brazil, with a tour of ...

Dubai, UAE, 7 Dec 2023: Emirates is introducing a new array of exceptional wines onboard global flights this month, as the previous year’s investment into wine and champagne tops AED 186 million. As part of a continuous and concerted investment into ...

Dubai, UAE, 5 December 2023:  Emirates invites customers to experience a touch of Christmas for the whole month of December, with traditional treats and festive fare available across international lounges and a host of delights served inflight, ensur...

DUBAI, UAE, 29 November 2023: Emirates’ best-in-class service and product, dedication to maximise the customer experience at every touchpoint, and focus on continued innovation have earned it the coveted Transport & Logistics Company of the year acco...

Dubai, UAE, 29 November 2023: Emirates recommends that customers plan their travel carefully this December, as departure numbers peak throughout the festive month including over the UAE National Day and Christmas period. During most December weekends...

Dubai, UAE, 27 November 2023: Honouring the 52nd UAE National Day on 2 December, Emirates is marking the occasion with regional sweet treats onboard, an array of Arabian dishes and Emirati specialities presented in the Emirates Lounges Dubai, and a l...

Double win for the Dubai-based carrier as it also took home “Best Airline in the Middle East.”Thousands of global readers recognized Emirates for its outstanding customer service, operational excellence, and world-class products.Dubai, UAE: 21 Novemb...

Dubai, UAE, 20 November 2023: Emirates will be offering special menus on flights from Dubai - USA - Dubai, between the 23-30 of November to celebrate the occasion of Thanksgiving. Traditional festive fare will also be served in the lounges of Dubai, ...

Dubai, UAE, 1 November 2023: Evoking the spirit and light of Diwali, Emirates will mark the Hindu festival onboard flights to and from India, from 9 -15 November. Diwali delicacies will be served in all classes and select lounges.Serving its cosmopol...

Airline executives engage stakeholders from Mumbai’s aviation, travel and media sectors on exclusive tour of A380 aircraft featuring new cabin class, prior to launch in India this monthEmirates becomes first Middle East carrier to offer Premium Econo...

Dubai, UAE, 12 Oct 2023: Renowned for its commitment to cutting-edge technology and innovation, Emirates has launched a new strategy called ‘One Device' leveraging Apple products, whereby all 20,000 Emirates Cabin Crew receive iPhone 13 or iPad Air c...

Dubai, UAE, 11 Oct 2023: Emirates Premium Economy and Economy Class customers on long haul flights globally will be treated to new complimentary amenity kits, now onboard. The amenity kits have been designed in partnership with United for Wildlife, t...

 Dubai, UAE -  5 October 2023:  As Global Partner of the International Cricket Council (ICC), Emirates is once again in full swing as Official Airline Partner of the ICC Men’s Cricket World Cup 2023, taking place across India and running from 5 Octob...

Dubai, UAE, 2 Oct 2023: Emirates has recently been crowned as a 2024 APEX World Class Airline winner for mastering guest experience and delivering outstanding customer service, at the 2024 APEX/IFSA Awards held in Long Beach, California. Evaluated th...

Dubai, UAE, 28 Sep 2023: Celebrating International Coffee Day on 1 October, Emirates highlights the wide array of artisan coffee served in Emirates lounges and onboard flights to 140 destinations around the world.Emirates serves more than 17 tonnes o...

Premium Economy to be introduced on Emirates’ A380 service to São Paulo from 19 November, representing the first in Emirates’ Latin American networkTokyo Narita becomes Emirates’ first point in Japan and second in its Far East network to offer the en...

Partnership encompasses 30 routes operated by both airlinesEmirates customers can travel to two new points in India and Gan Island in Maldives via Colombo with seamless connectivity and baggage transfersSriLankan customers can travel with Emirates on...

Dubai, UAE, 15 Sep 2023: After the successful launch of the Emirates inflight meal preordering initiative on UK routes and the positive feedback received from passengers, the service is now being extended across routes to and from European cities inc...

Dubai, UAE, 8 Sep 2023: Emirates will be toasting the world-renowned German festival Oktoberfest, with traditional Bavarian cuisine and beloved German entertainment onboard flights to and from Munich, Hamburg, Düsseldorf, and Frankfurt, as well in se...

Dubai, UAE, 29 Aug 2023:  Going to the ends of the Earth in a quest for the best entertainment is nothing new for Emirates ice, and this time the award-winning inflight entertainment system will feature a live interview with UAE astronaut Dr Sultan A...

Dubai/ New York, 28 August 2023 – Emirates is serving world-class tennis action to sports fans as it returns as Official Airline of the US Open Tennis Championships. With the tournament running from 28 August to 10 September, Emirates is bringing ano...

Dubai, UAE, 22 August 2023: Emirates is launching a special collection of 100 films to celebrate the 100th anniversary of Warner Bros. Studios, marking a history signposted by some of the world’s most beloved films. The capsule collection of classic ...

Codeshare partnership between Emirates and Air Canada extends to flights between 11 domestic Canadian points and MontréalExpansion of partnership complements network of 19 points via TorontoSeamless connectivity, travel itineraries that include both ...

Dubai, UAE, 14 August 2023: Emirates joins the celebration of the Kerala harvest season, with a myriad of delicious treats onboard and an array of entertaining Malayalam movies. From 20 - 31 August 2023, authentic Onam dishes will be served across al...

Dubai, UAE, 7 August 2023: Emirates is unveiling its new collection of stylish Bulgari amenity kits for the Autumn/Winter season in First and Business Class. The range features new colour palettes and new fragrances, along with a keepsake mirror, and...

DUBAI, UAE, 1 August 2023: After setting new industry benchmarks in Premium Economy travel, Emirates is celebrating a banner first year of full-service operations with the highly popular cabin class. Over 160,000 customers have traded up to fly in Em...

Dubai, UAE, 18 July 2023: Emirates is taking the first steps in an innovative initiative of meal preordering, whereby customers will be able to preselect their hot main meal between 14 days and 24 hours in advance of their flight, ensuring they get t...

Dubai, UAE, 11 July 2023:  In time for a busy summer period of travel, Emirates has partnered with Extime in Paris Charles de Gaulle airport, to offer premium travellers a new exclusively dedicated lounge space in Terminal 1, while the renovation of ...

DUBAI, UAE 11 July 2023: Emirates has launched an on-demand regional charter service, offering flexibility, convenience, privacy and comfort for customers who want to make short trips in the GCC from Dubai’s Al Maktoum International Airport (DWC).Ope...

Emirates adds Montréal, Canada’s second largest city, to its network of over 130 destinationsLaunch of Emirates’ second gateway into Canada; boosts services between Dubai and Canada to 14-weekly from Montréal and TorontoNew route to be operated with ...