Advance Seat Reservation Policy – Terms and Conditions

Passengers can reserve seats in advance on all flights operated by Emirates under the following conditions:

  • Seat selection is subject to availability at the time of request.
  • Advance Seat Reservation is only available on or after ticket purchase.
  • Seat selection may not be available for all seats due to operational and safety reasons.
  • Children travelling alone (unaccompanied minors) are not eligible to choose seats in advance.
  • Bassinet seats may be requested, free of charge, by adults travelling with infants.
  • Passengers with special needs requiring specific seating accommodation should contact us so that we can assist in allocating an appropriate seat.

We endeavour to seat families with children together, and try to seat children under 13 years of age next to an accompanying adult.

Advance Seat Reservation for Economy Class Flex, Economy Class Flex Plus, Business Class and First Class fares:

  • Advance Seat Reservation is complimentary on or after ticket purchase.

Advance Seat Reservation for Economy Class Special and Economy Class Saver fares:

  • Advance Seat Reservation is complimentary when online check-in opens, from 48 hours before departure
  • Advance Seat Reservation before check-in is subject to a charge for Economy Class Special and Economy Class Saver fares and/or bookings in booking classes X, V, T, L, Q and N.
  • Charges are per passenger, per segment.
  • Prices quoted are subject to change and may vary due to fluctuations in exchange rates.
  • Advance Seat Reservation charges are non-transferable.

Exemptions

  • If you purchased your ticket on or before 3 October 2016, you may select your seat free of charge before your flight departure.
  • Depending on their tier, Emirates Skywards members may be entitled to complimentary Advance Seat Reservation at ticketing on all Emirates fares and classes of travel, as follows:
    TierSeat Selection
    Emirates Skywards Gold and PlatinumComplimentary for all passengers in the same booking (PNR).
    Emirates Skywards SilverComplimentary for Silver members only.

    Please remember to add your Emirates Skywards Gold, Platinum or Silver membership number to your booking to enjoy complimentary seat selection at ticketing.
  • For all passengers travelling with an infant in the same booking (PNR), Advance Seat Reservation is complimentary on all Emirates fares and classes of travel. Where bassinet seats are available, they may be booked online through the Manage Your Booking section of emirates.com or by calling our contact centres. Please note that our bassinets are approximately 75 x 33 x 22cm (29.5 x 13 x 8.8 inches) in size and can accommodate babies weighing up to 11kg (24.2lb) – see travelling with infants FAQs.

Advance Seat Reservation changes

Voluntary seat changes are allowed free of charge on the originally booked flight. If you make voluntary changes to your travel itinerary, you will lose your Advance Seat Reservation for the modified segments.

We will do our best to provide the seats you reserve. However, we may have to move you to a different seat in case of disruption, aircraft change, or for other operational, safety or security reasons.

Advance Seat Reservation does not guarantee that you will travel in a particular seat, but that we will provide you your choice of the following seat criteria: window, aisle or middle. In case of involuntary seat changes, we attempt to re-seat you accordingly. If you are not satisfied with your replacement seat you may be eligible for a refund.

If you decided to purchase an Advance Seat Reservation, please make sure you check in no later than 90 minutes before departure as we may need to re-assign your seat to another passenger for operational reasons.

Refunds

Advance Seat Reservation refund conditions are independent from ticket refund conditions. Charges are non-refundable unless they fall under the following refund eligibility criteria:

  • We change your seat for operational, safety or security reasons, before departure or on board, and we are unable to seat you in a suitable alternative.
  • We move you to a flight not operated by Emirates.
  • You booked a ticket within the last 24 hours, your itinerary contains a sector from/to the United States and the first sector is scheduled to be operated seven days or more from the booking date.

Refund applications for seats booked online and through Emirates retail and contact centres should be submitted through our refund form. Refund applications cannot be processed on board or at the airport. You have three months after the date of the last flight in your itinerary to apply for a refund.

Unless otherwise stated, we will refund the full amount (including any refundable tax) to the original form of payment used to pay for the Advance Seat Reservation charges.

Please note that Advance Seat Reservation charges will not be refunded in the following cases:

  • You voluntarily cancel your flight.
  • You travel in a higher cabin class due to a voluntary or involuntary upgrade.
  • You lose your Advance Seat Reservation as a result of a voluntary change to your itinerary.
  • Any other case not described under the refund eligibility criteria above.