Troubleshooting

Contacting Emirates

What is the process to address a complaint to Emirates?

If you wish to complain about your experience with Emirates, we invite you to submit your feedback by using this link: https://www.emirates.com/in/english/help/contact-emirates/fccm/feedback/complaint

Our Customer Affairs team will review your complaint and a unique reference number will be emailed to you. If you are unhappy with our initial response, you may simply reply to the email received, and a Nodal Officer will review your correspondence. For further redressal of your grievance, you may write to the Appellate Authority at the following address:

Senior Manager Customer Relations (Worldwide)
Customer Affairs and Service Audit
Emirates
PO Box 686
Dubai, United Arab Emirates