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Update

Suspension of check-in for passengers connecting in Dubai

Last updated: 18 April 2024, 10:21 Dubai (GMT+4)

Emirates is suspending check-in for all customers in our network with onward connections through Dubai until 23:59hrs GMT, 19 April (03:59hrs Dubai time, 20 April).

Customers with connections in Dubai will only be accepted at their point of origin if their flight departs after 23:59hrs GMT, 19 April.  

This is to support operations recovery from the recent bad weather at our Dubai hub. 

Customers already in transit in Dubai, travelling to Dubai as their final destination, or departing from Dubai can continue to check in and travel.

Customers can expect delays to departures and arrivals and are advised to check the latest flight status here.

Impacted customers should contact their booking agent or Emirates Office for rebooking options.

Emirates extends our sincerest apologies to impacted customers who have experienced delays and disruption to their travel plans. We appreciate how difficult it is for everyone affected. 

Our teams are working hard to restore our scheduled operations as soon as possible.

Update

Alternate ways to get help if you experience long call wait times

Last updated: 17 April 2024, 07:45 Dubai (GMT+4)

Our Contact Centres are experiencing a large volume of interactions due to heavy rains in Dubai and you may experience long wait times before we can answer you.

  • If your query is not related to travel within the next 48 hours, please contact us later.
  • You can make a new booking on emirates.com or change an existing booking by contacting your booking agent.
  • If you want to find out about your flight operations, please check flight status on the website for the latest flight status.
  • To receive flight updates and notifications, please ensure you've provided us with your latest contact details. You can update these here Manage Your Booking.

Flight suspension

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Operational changes

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