Emaar Malls Rewards Programme

Terms and Conditions

  • To earn Skywards Miles, Emirates Skywards members need to download The Dubai Mall app, create an Emaar Malls PJSC (“Emaar Malls”) account to become an Emaar Malls Rewards programme member (“Emaar Malls member”). They can then link their Emirates Skywards account using their Emirates Skywards credentials.
  • Once an Emirates Skywards member has successfully linked their Emirates Skywards account, they may earn Skywards Miles by submitting valid receipts through the ‘Add Receipt’ scanning tool on The Dubai Mall app.
  • A valid receipt is defined as a store receipt for a transaction carried out by the Emaar Malls member at The Dubai Mall, and submitted within 14 days from the transaction date through The Dubai Mall app. The 14 day period includes the date of purchase, and receipts that are submitted more than 14 days after the date of purchase will not be accepted. The time of purchase will not be taken into consideration.
  • Credit/Debit card receipts will not be accepted.
  • The member must ensure that the entire receipt is captured by the ‘Add Receipt’ scanning tool, including all information available.
  • Each receipt must be scanned separately through the ‘Add Receipt’ option.
  • The following are not accepted: manually written receipts, Emaar gift card purchases or any other gift cards purchases, Mediclinic bills, insurance payments, screenshots taken from The Dubai mall app or any other apps, pictures taken from other devices’ screens, photocopied or scanned receipts, online order or online purchase receipts, Etisalat receipts, Du receipts, utility payments, DED receipts, bank receipts, exchange conversion of currency receipts, and travel payments made through the travel agencies.
  • Items purchased through a credit note, through credit transfer or through item exchange will not be accepted, and Skywards Miles will only be awarded on the remaining value.
  • Any payment made through advance payment or payment on account will be rewarded at the time of payment and not at the time of item collection.
  • In linking an Emirates Skywards account to The Dubai Mall app, Emirates Skywards members consent and authorise Emirates Skywards to share the following membership details with Emaar Malls: Member Name, Emirates Skywards membership number, Tier status, and Skywards Miles balance. The members’ Emirates Skywards credentials will not be shared with Emaar Malls.
  • Emirates Skywards members who are Emaar Malls Rewards members can earn Skywards Miles on all valid receipts for purchases in The Dubai Mall of AED 100 and above.
  • Verification of receipt validity will be the responsibility of Emaar Malls, and Emaar Malls reserves the right to reject receipts and withhold any associated rewards.
  • Emirates Skywards members who have linked their account to The Dubai Mall app will earn Skywards Miles on their spend in The Dubai Mall at a rate of:
    • Platinum, Gold and Silver: 1 Skywards Mile per USD 1 spend
    • Blue: 1 Skywards Mile per USD 2 spend
  • Skywards Miles will be credited to the Emirates Skywards member’s account within 1 week from the date of submitting the valid receipt, although this timeline may be extended if the transaction is of a high value or requires further investigation. Any transaction value above USD 10,000 will be credited within one month of submitting a valid receipt.
  • In the event that a valid receipt has been scanned through The Dubai Mall app and the Skywards Miles have not been posted to the Emirates Skywards member’s account, Skywards Miles can be claimed by contacting Emaar Malls within six months via The Dubai Mall app, or by contacting the Emirates Skywards Contact Centre.
  • To avail of the Reserved Parking at The Dubai Mall, Emirates Skywards Platinum members will need to register their vehicle in The Dubai Mall app.*
  • To avail of the access to The Lounge at Fashion Avenue in The Dubai Mall, Emirates Skywards Platinum members will need to show their Emirates Skywards membership profile linked to The Dubai Mall app.**
  • This is an accrual-only partnership; redemption is not available at this stage.
  • Emirates Skywards Platinum and Gold members may earn unlimited Skywards Miles, while Silver members may earn a maximum of 10,000 Miles per month and Blue members may earn a maximum of 5,000 Miles per month.
  • Skywards Skysurfers are not eligible to link their Emirates Skywards account to The Dubai Mall app due to age restrictions. In addition, My Family and Business Rewards accounts are also ineligible to join the programme.
  • Skywards Miles earned at The Dubai Mall will not be earned on refunded or returned products.
  • Receipt information may be shared with retailers purely for receipt verification, validation and fraud detection purposes.
  • Emaar Malls reserves the right to suspend or disable the accounts of Emaar Malls’ members and prevent any future reward accruals through The Dubai Mall app, should any fraudulent activity or misuse of the Emaar Malls Rewards programme be detected or suspected by Emaar Malls. Emaar Malls is not obliged to award Skywards Miles for valid receipts during the period of account suspension.
  • Emirates Skywards Programme Rules apply.
  • The Dubai Mall terms and conditions apply(Opens an external website in a new tab) and can also be found in The Dubai Mall app.

*Reserved Parking at The Dubai Mall:

  1. This benefit is only available to Emirates Skywards Platinum members who are also Emaar Malls members.
  2. The Reserved Parking is located on P2 at Fashion Avenue parking.
  3. To enter the Reserved Parking, the member must register their vehicle number plate details through The Dubai Mall app.
  4. This benefit is limited to one vehicle per Emirates Skywards Platinum member.
  5. Access is subject to availability. In case the Reserved Parking is full or closed for renovations, an alternative arrangement or benefit may not be offered.
  6. This benefit is not valid in conjunction with any other offer or benefits.

**The Lounge at Fashion Avenue in The Dubai Mall:

  1. This benefit is only available to Emirates Skywards Platinum members who are also Emaar Malls members.
  2. The Lounge at Fashion Avenue is located on R-Level of Fashion Avenue.
  3. To enter The Lounge at Fashion Avenue, members must show their Emirates Skywards membership profile linked to The Dubai Mall app.
  4. The Emaar Malls member is entitled to one-time access per day to The Lounge at Fashion Avenue.
  5. This benefit is limited to the member and one (1) guest.
  6. The member is required to contact The Lounge at Fashion Avenue prior to their visit on 04 367 5555 or thelounge@emaar.ae(Opens your email client).
  7. Access is subject to availability. In case the lounge is full or closed for renovations, an alternative arrangement or benefit may not be offered.
  8. The dress code policy is smart casual and Emirati national dress. Beach clothes, shorts, flip flops and caps are not allowed inside The Lounge at Fashion Avenue.
  9. Children under the age of 18 are not allowed entry to The Lounge at Fashion Avenue.
  10. Outside food and beverages are prohibited within The Lounge at Fashion Avenue.
  11. Smoking is strictly prohibited within The Lounge at Fashion Avenue.
  12. This benefit is not valid in conjunction with any other offer or benefits.