Free COVID-19 cover

• Assistance at any time when you fly between 23 July 2020 and 31 December 2020
• Free global cover for all customers
• Applies to every travel class
• Valid for 31 days from the time you depart
• No registration required
• COVID-19 health expenses up to EUR 150,000
• Quarantine costs EUR 100 per day for 14 days
• Free 24-hour hotline support number

Book your flights on emirates.com, through our contact centres, our retail offices, or with your travel agent. You’ll automatically receive free global cover* for COVID-19 related costs. There are no registration forms. 

The cover is valid for 31 days from the moment you take your first flight, and it covers you even if you travel onwards to another city.

^{*expenses require pre-approval. Subject to terms and conditions.}

If you need to claim your cover while you’re away, call our free hotline number +971 4 2708825 or send us a WhatsApp message +971 56 3589937 to get support.

Emirates COVID-19 Cover Assistance

Your safety and wellbeing is our highest priority. As part of our commitment to you, Emirates will offer you assistance services related to COVID-19 medical and quarantine expenses when you travel with us at any time starting from July 23, 2020 until 31 December 2020.

Important 

• If you have tested positive for COVID-19 while you are abroad, you will benefit from repatriation assistance, assistance with medical and hospital costs and assistance with quarantine accommodation costs in an approved designated facility. More information about which expenses are included and excluded and their limits are included below and in our FAQs.  
• It is mandatory to contact the Emirates COVID-19 Cover Assistance (as per contact details provided below) as soon as possible in case you tested positive for COVID 19. Your expenses will only be settled directly with the hospital, clinic or other medical facility. If you pay, you will not be able to claim these expenses later. Services which have not been organized by Emirates COVID-19 Cover Assistance will not be reimbursed or paid. More information is included in section “How to Claim” below.  
• Assistance is valid for 31 days from departure of the first flight of your journey. There is no assistance in your country of residence. If you have tested positive for COVID-19 at any time during the 31 day period, your assistance will continue after the 31 day period up to the limits included here. 
•  Your COVID-19 testing expenses are not covered. 
• Your assistance will be provided by NEXTCARE Claims Management LLC part of Allianz Partners entities (NEXtCARE). As used in this document, NEXtCARE is referred to as Emirates COVID-19 Cover Assistance. Please see the Privacy Notice below. 
• Services which have not been organized by Emirates COVID-19 Cover Assistance will not be reimbursed or paid. 

Find answers to your questions about your free COVID-19 cover.

Read FAQs