If your baggage has been damaged in transit, you need to file a claim before you leave the airport by approaching the nearest Emirates representative or the baggage services desk. This can usually be found in the customs hall, near the baggage claim area.
If you have left the airport without filing a claim, you must contact your local Emirates office within seven days in writing.
Occasionally, a bag may be delayed and subsequently delivered in a damaged state. In these cases, please contact Emirates.