How do I activate my Emirates Skywards Smart Gate card?

To activate Smart Gate functionality on your card, you will require:

  • original passport (with a validity of at least six months); residents of the UAE will need their original valid residency visa
  • Emirates Skywards membership card with Smart Gate functionality
  • passport photograph

These documents need to be taken to one of the following locations:

LocationContact
Dubai International Airport Terminal 3: Departure First Class area+971 4 707 5379
Dubai International Airport Terminal 3: Passport Customer Service+971 4 707 5327

Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.