How do I activate my Emirates Skywards Smart Gate card?

To activate Smart Gate functionality on your card, you will require:

  • original passport (with a validity of at least six months); residents of the UAE will need their original valid residency visa
  • Emirates Skywards membership card with Smart Gate functionality
  • passport photograph

These documents need to be taken to one of the following locations:


LocationContact You can also call the central toll-free line at 800 5111
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Airport
Terminal 3: Passport Customer Service
+ 971 4 707 5327

You can also activate your card at Dubai or Abu Dhabi airport Smart Gate counters. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.