Help Centre

How can I get a refund on an unused or partially unused ticket?

To get a refund on a ticket you’ve paid for but not used, you can use the link in Manage a booking, depending on the type of ticket you hold.

If this link isn’t available, you can request a refund using our online refund request form.

If your ticket was bought online, the refund can only be credited to the card used to make the purchase. Refunds are issued in accordance with fare conditions.

Please be aware that some tickets are non-refundable once you’ve started your trip. Tickets which permit a refund when partially unused may only have a small amount that would be refunded, depending on the flights flown, and the applicable fare for those flights flown, in addition to any fees.

As the amount refunded to you might not be proportional to the number of the flights flown on the ticket, or the distance travelled, you may wish to consider changing your booking instead.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or visit https://secure.booking.com/content/cs.en-gb.html(opens in a new window) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.