Contact us

Cancelled flight certificate

You can use this form to request proof of flight cancellation.

Suggestions
  • No results, please try another keyword
No results

Certificate for insurance purposes can be provided for EK-operated flights if travel occurred within the last two years. If the incident occurred on a codeshare flight, please contact the operating carrier directly for assistance. Emirates Airline can only process certificates requested directly by our passengers using their own email accounts. Requests submitted by third parties will not be processed.

Please allow up to three weeks for us to send the certificate to your email address.

Form checklist

Please only submit this form if you meet the conditions below.

Personal information

Personal information

All titles
  • Required field
  • Required field
  • Required field
  • Required field
  • Required field
Telephone number
All phone types
  • Required field
No results found
All country codes
  • Required field
No results found
  • Required field
  • Required field
All locations
  • Required field
No results found
Booking information

Booking information

  • Required field

You'll find your booking reference on your ticket. It's the six-character code made up of letters and numbers that appears under your name.

Departure date
All days
No results found
All Months
No results found
All Years
No results found
  • Required field
  All locations
  Current location
  Recent searches
No results found

{0} to {1}
  • Required field
  All locations
  Current location
  Recent searches
No results found

{0} to {1}
  • Required field
  • Required field
  • Required field

Your ticket number is a 13 character number which can be found near the top of your ticket on the right-hand side. Emirates issued tickets normally start with 176.

Security check

Security check

Please complete an audio or visual verification method to continue.
Retype the CAPTCHA code from the image
Load new charactersRead out the characters