Travel advisory
Disruption advice
Can I refund my unused/partially used ticket in case of flight disruptions or irregularities?
In light of Health concerns globally, please refer to this page for information regarding cancellation, changes and refunds.
Related questions
- Will I be rebooked for disrupted flights and any onward connections?
- How will I be notified if my flight is delayed or cancelled?
- Will my disrupted flights and any onward connections be rebooked right away?
- Will you rebook me on another airline?
- If the rebooked flights don’t suit my schedule, can I rebook another date and time or cancel the itinerary?
- How and when will I get my refund?
- Am I entitled to hotel accommodation if I have a long layover due to rebooking?
- If I don’t want to travel during severe weather conditions, what are my options?
- If my flight is disrupted and my baggage does not arrive with me, how will I get my luggage?
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