Departures

Concourses

Find out more about the facilities on the concourses and getting to your boarding gate. Use the dropdown menu to view specific services on the concourses.

Assistance services

Getting around the concourses

Emirates flights and some flights with our partners flydubai and Qantas depart from Concourse A, B or C at Emirates Terminal 3 in Dubai.

The concourse you need corresponds to your departure gate number. This will be on your boarding pass and you can also find it on the Emirates app.

After Security, you will either take a lift, an escalator or a short shuttle train to the concourses. There are directional signs to show you the way and airport staff to assist you at any point.

Shuttle train to the concourse

The shuttle is wheelchair accessible
There are seats on the shuttle train
There are signs showing the concourse and gate numbers
There are audio announcements when you arrive at the concourse and sounds when the doors open and close.

Transfer buggies and moving walkways

You can ask the airport teams for an electric buggy vehicle to transport you through the concourse to your boarding gate.
First Class customers can use our exclusive Emirates airport buggies from the Emirates Lounge reception.
There are moving walkways or travellators throughout the airport.

Concourse facilities

There are shops, restaurants, toilets, prayer rooms, relaxation areas and more throughout each concourse. You can explore more of the experience on our page about Emirates Terminal 3.

If you’re flying in First Class or Business Class, or you’re an eligible Emirates Skywards member, you can enjoy complimentary entry to the Emirates Lounge. We also have paid options if you’re not eligible for free entry.

Find out more on our Emirates Lounge page.

a mobile showing emirates app boarding pass

Flight information

There are screens throughout the airport showing your flight, gate number and when the flight is boarding.
The Emirates app will also send you notifications for your boarding gate and when it’s time to board.

Toilets and facilities

Accessible toilets and baby changing facilities are available throughout the airport.
There are shops and dining options along the concourse, and free water refills at the water fountains. Closer to the gates there are seats and loungers.
You can also take advantage of paid-for services such as sleep pods, lounges and spa facilities.

Travelling between concourses

Depending on the concourse, you can walk or take an airport buggy between them, or you may need to take the shuttle train.

If you’re connecting in Dubai, you can visit our page about transferring to another concourse.