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Special assistance and wellness

To arrange assistance or medical support on your journey, you can start a live chat to get help now or you can <a href="/cg/english/help/offices/" title="Local Emirates offices" target="_self" data-ga-title="Local Emirates offices - body link">call us</a>.

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Please only use the form on this page if you are travelling with a service dog from any eligible location to Dubai.

At least four days before departure, you will need to upload the following documents to be validated by the UAE Ministry of Climate Change &amp; Environment (MOCCAE): the veterinary health certificate from your country of origin, rabies titer test (RNAT), vaccination book and treatment documents, the import permit from <a href="https://www.moccae.gov.ae/en/services/export-import-services/import-permit-pets" target="_blank">MOCCAE</a> and the paid receipts for the inspection and release. The booking for your service dog will only be confirmed once the documents have been validated.

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You can add a request for travel assistance to your booking through <a href="/cg/english/manage-booking/" target="_self">Manage your booking</a>. You can also find more information about <a href="/cg/english/help/accessibility-hub/" title="">accessible travel here</a>.

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Dubai Experience

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Important: Subject to govt approvals. This flight will arrive and depart at the North Terminal. Umrah passengers are not permitted to travel on this flight.

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Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).

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