g-o-c-008-4-page-header

forms-text-block

forms-hc-best-price-claim-match

experience-content

Best price claim match

Use this form to request a price match for a lower fare you found on another website. Fill the form to contact us about your upcoming trip and we'll respond as soon as possible. Or start a chat session now to get real-time support.

gO-C008.4PageHeader

000 Best Price Claim Match - Header - Applicability

See the checklist below for our conditions for a best price match claim. Please complete the form in English and upload any supporting documents.If your claim meets all our requirements, your refund will be processed within 28 days after you submitted the request.

formsTextBlock

Best Price Claim Match - Text Block - Applicability

formsHcBestPriceClaimMatch

Best Price Claim Match - Form - Applicability

Your session will expire in {secondsLeft} seconds.

Clicking this link will direct the focus back to active left navigation

Clicking this link will direct the focus to selected office location details

{cabin} from {lowestPrice}, lowest price.

Use the page up key to select the next month and the page down key to select the previous month. Use the left-right arrow keys to select the dates. After selecting the dates, use the tab key to select the one-way and flexible date options.

Change search button redirects to flight status search page

Change seat for passenger: {name} (opens a dialog)

Accessibility information

My account opens the Skywards member information page in a new tab

My Trips opens the my trips list page in a new tab

{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})

Clicking this link will open Apple Maps for office details in a new tab

Clicking this link will open Google Maps for office details in a new tab

Clicking this image will open Google Maps for office details

Telephone number opens with external call applications

'Download flight certificate' opens a preview in a modal and provides a PDF download option within the preview modal.

Opens an external website in the same tab

Selecting this will move the focus from the thumbnail image to the full size image in gallery view

Selecting this will bring the focus back to the section heading.

{journeyType} {cabinClass} {personsCount} passenger(s) {from} to {to} on {date}

{journeyType} {cabinClass} {personsCount} passenger(s) {from} to {to} on {date} and {returnDate}

Results are subjected to change according to the selection

Search flights redirects to the search page

There are different seat categories available on the flight.

Select for more information on baggage allowance.

Selecting this will bring the focus back to section heading

Deselecting this will deselect any previously selected checkbox option

You can’t create a My Family booking when booking business travel

My Account

Your account is under review. You will receive the update shortly. <a href="/cg/english/help/faq-topics/emirates-business-rewards/">Find out more</a>

Welcome to Business Rewards

Please complete an audio or visual verification method to continue.

Sorry, the email address, Emirates Skywards number or password you entered is incorrect. Please check and try again.

Extend Miles

Forgot your password?

Welcome to Emirates Skywards

Log in

Sorry, there was a technical issue when retrieving your membership details. Please try again.

Sorry, there was a problem loading your account information. You can still continue with your booking and we will try again when you move to the next page.

You won't be able to access your Skywards Miles at this time. Please check back again later.

Sorry, we're having technical issues.

Miles balance information unavailable at this time

Register now to make the most of every Mile with Emirates Skywards

Register now

My Overview

You must be less than 110 years old to become an Emirates Skywards member

You must be at least 18 years old to be an Emirates Skywards member

Your account is under review. You will receive an update shortly.

Update Profile

View My Family

 View My Account

View Skywards

View statement

Important information

Information

We couldn't find the visa type you provided. Check and try again, or select a visa type from the dropdown.

Please check the visa expiry date (DD/MM/YYYY).

Visa type

Are you a permanent resident of US or Canada?

Please enter a valid email address, e.g. name@domain.com

Please select to "Save & Continue" before you proceed.

Please select to "Skip & Continue" before you proceed.

Are you a permanent resident of Germany?

The first name and last name of your emergency contact can be maximum 20 characters long.

First name must be at least two letters, English characters only.

Last name must be at least two letters, English characters only.

Mobile number must be between 5 and 15 digits.

Relationship with your emergency contact is required.

Canadian traveller number must be between 4 and 15 characters.

Permanent residence number must be between 4 and 15 characters.

Please advise if you're a permanent resident of Canada/United States (USA).

Please advise if you're a permanent resident of Germany.

Visa number must be between 4 and 20 characters.

Address must be at least 3 characters, Latin or numerical only.

City must be at least 2 letters, Latin characters only.

Known traveller number must be between 3 and 25 characters.

Redress number must be between 4 and 15 alphanumeric or fully numeric characters.

Redress number must be between 4 and 15 characters.

Please advise if you're a permanent resident of the United States (USA).

Post/ZIP code must be between 2 and 10 characters, numerical only.

Date is in the future. Please check and try again.

The date of birth entered for this passenger does not match their age indicated during the flight booking. If the date of birth entered here is incorrect, please correct it. Otherwise, you will need to contact us.

Please check the date of birth for this passenger (DD/MM/YYYY).

Please check the passport expiry date (DD/MM/YYYY).

You entered the same passport number twice - please check and try again.

Your British nationality type is required.

We couldn't find the British nationality type you provided. Check and try again, or select a British nationality type from the dropdown.

You have 1 passport saved in your Emirates Skywards profile. Please confirm if this is the passport you would like to use.

There are already 2 passports saved in your Emirates Skywards account. Please select one of the passports you would like to use.

View list of passports from my Skywards account

If you select another passport, we won't be able to access the previous passport you added in your booking.

Your passport will expire within the next 6 months. Please {customTagStart}check the entry requirements of your destination country{customTagEnd} before you travel.

Your information, including your gender, must match your passport details. Passengers with an undisclosed gender and/or neither ‘M’ (male) or ‘F’ (female) indicated on their passport must go to the airport to complete their check-in process and be issued their boarding pass, and may be refused transit or entry in certain destinations (including Dubai) by the local immigration authorities. This is outside of Emirates’ control and we will have no liability to you for their decision. You must check the relevant entry requirements for any country you are visiting, even as a transit passenger.

Update my Emirates Skywards profile with the new passport details

Please provide your address while in the US as accurately as possible.
 
If you're only transiting in the US and you have a separate onward ticket to another country, the address should be the transiting airport in the US.

Type of address

We're unable to retrieve Google maps at the moment, please enter your address manually.

Something went wrong

Hotel in the US

Known traveller number is an optional number that identifies passengers as trusted travellers and allows them to skip certain security checks.

What’s my known traveller number?

Please enter a valid address within the United States.

We couldn't find the US state you provided. Check and try again, or select a US state from the dropdown.

Use Google maps to add/edit the US address

Redress number is the record identifier provided by the Department of Homeland Security (DHS) for travellers who have been repeatedly identified for additional screening and who want to file an inquiry to have erroneous information corrected in DHS systems. For more information or to apply for a redress number, visit the DHS website: www.dhs.gov. The redress number is an optional field and is not relevant for most travellers.

What’s my redress number?

House/Building number and street name

Search your address or move the pin on the map

Check your spelling or search somewhere nearby

Cruise line or flight number

Please select a valid address within the United States.

Please acknowledge that you have entered the correct information before proceeding.

I acknowledge that this information is correct and I will not be able to change it once I select to continue. 

Error:

Provide your contact details so we can update you on any delays or cancellations to your flight.

Contact details

We will contact this person only in the event of an emergency. It can’t be a traveller in the booking.

Emergency contact

Complete advance passenger information (API)

Please check the information you entered and try again.

We couldn't find the country/territory you provided. Check and try again, or select a country from the dropdown.

We couldn't find the gender you provided. Check and try again, or select a gender from the dropdown.

We couldn't find the relationship you provided. Check and try again, or select a relationship from the dropdown.

You can only edit your submitted details at the check-in counter at the airport.

The information you enter must exactly match your passport.

Passport information

Additional information for Canada

Additional information for Germany

Additional information for EU

Additional information 

Additional information for US

The US Centers for Disease Control and Prevention (CDC) requires all passengers flying to the US to provide their address in the US before they fly. This information may be used by public health officials to follow up with passengers who may have been exposed to a contagious disease during travel.

Provide your contact details so we can update you on any delays or cancellations to your flight.  The U.S. Centers for Disease Control and Prevention (CDC) requires all passengers flying to the US to provide two contact numbers before they fly. This information may be used by public health officials to follow up with passengers who may have been exposed to a contagious disease during travel.

Update your browser

We noticed you're using an old version of Internet Explorer browser.
 
Please update your browser for a better experience on our website.

Would you like to use Business Rewards points?

Business Rewards Points

Choose your {start} to {end} departure date

Return to My Trips and choose 'Upgrade flights with Cash'

Return to Manage a Booking and choose 'Upgrade with Cash'.

Return to My Trips and choose 'Change dates & times'.

Return to Manage a Booking and choose 'Change dates & times'. 

There has been an error in submitting your request at this time. Please try again or call the contact centre.

Sorry, we have a technical problem at the moment. Please try again later.

Technical error

Multiple browser tabs and windows are not supported by this website. Please close this tab and continue using the most recent tab.

Change your booking

Manage your booking

This itinerary cannot be changed online. Please call the contact centre.

Unfortunately we could not complete your request

We're sorry

privacy policy

Change search

Continue with one of your recent searches

Change your search

Search flights

By continuing to browse our site, you are consenting to the use of cookies.

Are you sure?

Dubai Experience

Total amount for refunds after any service fees before VAT

Total amount for purchases after any savings, before VAT

Activities

Hotels

Transfer

Your search does not contain Dubai

You have searched for an itinerary which does visit Dubai. Dubai Experience is only available in Dubai.

Sorry, we're having technical issues at this time. Please try again later or contact us for further assistance.

If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.
 
The amounts quoted for change fees or refunds are per person. Change fees will be charged in addition to any applicable fare difference.

View the conditions of reimbursement if a ticket is fully unutilised

The Business Class Special fare does not include complimentary Chauffeur-drive or Lounge access.

https://c.ekstatic.net/shared/images/destination/v1/airports/{destination}/{size}.jpg

Saver tickets can only be upgraded once check-in is open for your flight

Passengers need to board a bus for this connection.

Connection in {destinationAirportName} ({destinationAirportCode})

Passengers change aircraft when connecting.

Passengers need to board a helicopter for this connection.

You will be seated in different cabin classes during your trip

On time performance

From {originAirportCode} to {destinationAirportCode}

From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})

{originAirportName} to {destinationAirportName}

Passengers need to board a train for this connection.

You are eligible to use Cash+Miles on the payment page, allowing you to save {amount} per {miles} Miles.

Get more for your Miles. For every {miles} Skywards Miles you will get {amount} off the base fare of your flight. My family and Skysurfers accounts are currently not eligible for this offer.

Choose to pay with Cash+Miles on the payment page and save up to {amount} per {miles} Miles.

You are now eligible to avail your Cash+Miles offer on the payment page, allowing you to save {amount} per {miles} Miles you redeem.

A Miles upgrade from {fromClass} to {toClass} is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClass} for this flight is currently available. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.

Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available. Availability is not guaranteed and fare rules apply.

You are eligible for a Miles upgrade at a reduced rate on this flight.

You can earn additional Skywards Miles by selecting this flight.

You can earn additional Skywards Tier Miles by selecting this flight.

Flights open for check-in

{cabinClass} is not available for all of your flights.

{cabinClass} is partially available for this journey

Sorry, we were unable to retrieve the fare conditions.

Passengers on connecting flights will need to change aircraft.

From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})

Flight details

Important: Subject to govt approvals. This flight will arrive and depart at the North Terminal. Umrah passengers are not permitted to travel on this flight.

Important: Non GCC passengers are not permitted to travel on this flight for Hajj.

Important: Hajj passengers and those with business visas are not permitted to travel on this flight.

Important: Non GCC passengers are not permitted to travel on this flight for Hajj.

This flight is only for non-Umrah passengers and will arrive and depart at the North Terminal.

Only Saudi nationals and G20 attendees are permitted to travel.

This flight is exclusively for Umrah passengers, including GCC nationals, and will arrive and depart at the Haj Terminal. Saudi nationals must travel on scheduled flights only.

Inclusive of airfare, taxes, fees and fuel surcharge

Inclusive of airfare, taxes, fees and charges

Inclusive of airfare, taxes, fees and carrier imposed charges

{journeyCabinClass}, {journeyType} for {numberOfPassengers} {paxText}

{firstName} {lastName} {description} ({origin} to {destination})

Sorry, we were unable to retrieve the Miles summary.

For Cash+Miles bookings, the Skywards Miles and Tier Miles earned will be proportional to the base fare paid in cash. For My Family members, the number of Skywards Miles credited to the My Family account and individual accounts will depend on the chosen contribution preference. Any applicable promotional bonus Miles will be credited to your account after you travel.

Sorry, we were unable to retrieve Miles information for this passenger.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Gold member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Invite-only member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an IOmember.

Your Platinum membership is now even more rewarding. Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Silver member.

Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Blue member.

Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).

One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 9 inches) and maximum weight: 7kg (15lb).
 
Note: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height). If your itinerary originates from Brazil, you’re allowed a carry-on weighing 10kg (22lb).

Infants in all cabin classes are permitted one carry-on bag for inflight food and disposable items (weight not to exceed 5kg (11lb) and maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches).

One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 9 inches) and maximum weight: 10kg (22lb). Note: If you're boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height).

Sorry, there's a technical problem at the moment and we couldn't change your seats. Please try again later.

Review seats

Please enter your last name and booking reference as per your ticket.

Please enter the combination of six letters and numbers shown on your ticket.

Please enter your last name as shown on your ticket.

{origin} to {destination} - {segmentCabinClass} Class

Price includes taxes, fees and carrier-imposed charges for {numPax} ({numPaxTypes})

You have been taken to our {posCountry} site

You have now been directed to the {posCountry} website to finalize this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})

As you selected a departure airport outside of {siteCountry}, you have been directed to the {posCountry} website to finalise this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections, which may differ from those of our {siteCountry} website. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})

Your session will expire in {secondsLeft} seconds. Please click on Continue to stay on your current page or start a new search.

Session time out

Cancel

Continue

Please click continue to stay on this page

Go to homepage

Please click on Reauthenticate to log in again

Please click Reauthenticate to log in again 

Your session has been timed out.You can login again or go back to Homepage.

Note that these rates apply only if your subscription is still active at the time of upgrading or on the date of travel.

As a Skywards+ subscriber you can enjoy a range of benefits based on your package type.

Sorry, we were unable to retrieve the Skywards+ benefits

As a Skywards+ subscriber, you can enjoy these benefits on every booking:

ดูสิทธิประโยชน์ในฐานะสมาชิก Skywards+

Additional baggage

All prices shown below are in {currency}.

Carry-on baggage rules differ for each operating carrier. Carry-on baggage allowances will change for each flight, depending on the operating carrier. A detailed breakdown of your carry-on baggage allowance for each flight is shown in the table below.

Charges may apply for any baggage exceeding the allowance above. Online discounts for additional baggage allowances may be available in Manage your Booking. Any additional charges can also be paid at the airport.

Embargo: A carrier-imposed embargo applies to a flight within your itinerary. To view details of this embargo, please click on the link below.

For {passengerCount} passengers - {inclusionText}

For {{passengerCount}} {{passengersText}} - {inclusionText}

Seat selections

You will see the summary of your selections here

Sorry, we are unable to display the tax breakdown due to a technical error.

AIG Insurance

Travel insurance plan

Spread the cost of your trip over several payments.

Frequently Asked Questions

FAQ Frequently asked question about Uplift

Installment Options

https://d1mj578wat5n4o.cloudfront.net/boxever-1.3.1.min.js

{currencyCode} {cultureFormattedCurrencyValue}

Emirates App

{milesValue} Miles

Close button, activating this will dismiss the operational update banner.

Autoplay is playing, activate this button to pause operational updates.

Autoplay is paused, activate this button to resume operational updates.

We are currently facing problems with our servers. Our engineers are working on it. Please try later.

Sorry, we can't find the details for this flight right now. Please try again later.

Make a booking

Please fill in all the information required below

Providing this information will help us to find your booking in our system, so we can start processing your voucher or refund request as quickly as possible.

Your booking reference number should be a minimum of {0} characters 

Please enter a valid booking reference number

Your booking reference number is the six-character code made up of letters and numbers that appears under your name on your ticket. 

Please enter a valid booking reference number using English letters and numbers

Sorry, the date you have entered is invalid. Please try again.

Departure date must be between {0} and {1}

Flight number should be a minimum of {0} characters long

Your property irregularity report (PIR) reference number must be a minimum of 10 and a maximum of 20 characters. Please try again.

Sorry, your property irregularity report (PIR) reference number must not be less or more than 10 characters. Please try again.

Please enter your property irregularity report (PIR) reference number.

A Property Irregularity Report (PIR) reference number is a unique code consisting of 10 to 20 characters that helps us trace your delayed or damaged baggage. You can find this number above your name on the PIR receipt.

A property irregularity report (PIR) reference number is a unique 10-character code that helps us trace your delayed or damaged baggage. You can find this above your name on the PIR receipt.

Sorry, your property irregularity report (PIR) reference number should only consist of English letters and numbers. Please try again.

Country/region of ticket issue (Optional)

Please recheck your country or select one from the list below

Country/region of ticket issue is required

Sorry, your request could not be submitted at this time. Please try again later. 

You may have missed some information or entered details incorrectly. Please see where these are highlighted and try again. 

Please upload documents relevant to your request.

Sorry, only {0} attachment(s) can be uploaded for each passenger.

Upload {0} file of up to {1} MB. You can only upload a maximum of {2} files. Please do not upload your credit card details here. We will contact you if we require this information. 

Drag and drop files to upload or {selectFileLabel}

Sorry, you have already uploaded a file of the same name. Please rename your file or choose another one to upload.

Sorry, you have uploaded an invalid file. You can only upload a PNG, GIF, JPG, JPEG or PDF up to 1MB. 

Sorry, we are having technical issues right now. Please try removing your file later.

Drag and drop your files to upload or {0}

Sorry, the file you tried to upload is over {0} MB. Please try again with a smaller file size.

Sorry, we are having technical issues right now. Please try uploading your file again later.

Login to your Emirates Skywards account and your details will automatically appear in the form below.

To change your details and communications preferences, click on 'Contact details'. This will redirect you to the Contact details page.

All titles

Email address should be a minimum of {0} characters long

Special characters and numbers not allowed

Please enter your first name using at least {0} characters

Please enter your first name using English characters only

Please enter your last name using at least {0} characters

Please enter your last name using English characters only

Please enter a valid Emirates Skywards membership number

Please enter your Emirates Skywards number using English characters and numbers only

Title

Title is required

Please enter the email address of the passenger requesting the refund

Thank you for your request. We will be in touch shortly to confirm your requirements by email.

{0} : Due to local regulations you need to confirm your bank details to us in Chinese by completing <a href="{1}" title="">this form</a> and submitting it to this separate page <a href="{2}" title="">here</a>. We will need this before we are able to process your refund request.

IMPORTANT NEXT STEP

Your request has been submitted successfully. You will soon receive an email confirmation and we will process your request as soon as possible.

Thank you for your enquiry. We will contact you soon to confirm your event travel requirements.

Your request has been submitted successfully

By submitting this form you are agreeing to our <a href="/cg/english/information/terms-and-conditions/" title="Terms and Conditions">terms and conditions</a>. For more information on how we store and use your personal data. please see our <a href="" title="Privacy Policy">privacy policy</a>.

I confirm that all the details I have entered are correct.

For more information on how we store and use your personal data, please see our <a href="" title="Privacy Policy - Body Link">privacy policy(Opens link in the same tab)</a>.

I confirm all the details I've entered are correct.
 
For more information on how we use your personal information, please see our <a href="{0}" title="privacy policy">privacy policy</a>.

Provide details on how we can assist you further.

Please provide details on how we can help.

Please provide details about the issue you need our help with.

Please do not insert special characters (such as: " % & + \ < = > ? [ ] ^ ` | or accented letters (â, î, ô, ñ, ü, ï, ç, ê, è, etc.), as our system does not accept these symbols at the moment.

Please fill the form using only valid characters.

I have made a flight booking and paid immediately online at emirates.com using an instant payment method (Credit/debit card, PayPal, Realtime Bank Transfer).

I have found a lower fare for the exact same itinerary on another website - Please note: we cannot consider a lower fare found later on emirates.com

I can book this fare at the other website – Please note: we cannot consider fare comparison sites.

I am submitting this claim before midnight of the same day I purchased the Emirates fare.

I have included any payment fees/surcharges applied by the other website for the same payment method used for my booking at emirates.com

Best price claim match

Form Checklist

Your personal details

Let’s find your booking

Attachments

How can we help?