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At the airport

Dubai international

  • For more information, please visit the Dubai International page, or the UAE visas page. Or you can visit the Airport’s own website at www.dubaiairports.ae(Opens an external website in a new tab).

  • Emirates offers a Baggage Delivery service for customers arriving at Dubai International. Baggage can be delivered anywhere within the UAE – fees vary according to the final delivery point within the UAE.

    You can book the Baggage Delivery service on arrival at Emirates Terminal 3 in Dubai. After passing through Immigration, look out for Emirates Staff, at the Baggage Reclaim area, who will assist you.

  • No – if your bags are held by UAE Customs because they contain items banned from the UAE, you will need to collect your bags personally.

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Self-service kiosks

  • You can use the self check in kiosk to check in for your flight, send a mobile boarding pass to your phone to present at the airport, or print one out. You can choose your seat, print your baggage tags and use the self check in kiosk to check in your bags and pay for any excess baggage. To get started, just follow the instructions on the screen. All you need is your passport and flight details.

    Our self check-in kiosks are available for all customers at Emirates Terminal 3 in Dubai International. There are some exceptions for customers travelling to the US, China, India and Hong Kong.

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Lounges

  • You can enjoy our lounges in international airports across six continents. Emirates Lounge access is complimentary for customers flying in First Class or Business Class.

    If you’re an Emirates Skywards Platinum member, you can relax in our First Class Lounges in Dubai and around the world, even if you’re flying in Economy Class or Business Class. And if you’re an Emirates Skywards Gold member, you can relax in our Business Class Lounges in Dubai and around the world, even if you’re flying in Economy Class. Silver members can enjoy access to our Business Class Lounges in Dubai.

    To access the lounge you’ll just need your boarding pass, and you can come and go as you please before your flight.

    You can also enjoy paid access to our lounges in Dubai and selected lounges worldwide.

    Learn more about our First Class(opens in the same window) and Business Class lounge(opens in the same window) experience in Dubai, our Emirates worldwide lounges(opens in the same window), and our paid lounge access rules(opens in the same window). You can also enjoy access to our partner lounges(opens in the same window) around the world.

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Wayfinder

  • Have a stress-free journey through Dubai International Terminal 3 and selected airports across our network. Use the Wayfinder feature and easily get turn-by-turn directions to departure gates, lounges, restaurants and facilities.

    Just check your trip itinerary or click on Airport Maps in the More section of the Emirates App.

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Duty free

  • Dubai Duty Free is open 24 hours for arrivals and departures. And don't forget that Duty Free items are also available onboard all Emirates flights. For more information on Dubai Duty Free, you can visit their website at www.dubaidutyfree.com(Opens an external website in a new tab).
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Disclaimer: Emirates operates a mixed fleet of earlier and later models of A380, A350 and B777 aircraft. Products, services and features on actual flights may vary depending on routes and aircraft configuration. Operational requirements may also cause last‑minute changes to the aircraft used on scheduled flights. If you have questions about our products or have specific requirements, please contact us before booking a flight.
Several sections of this page ask you to submit personal information, including through the MEDIF form, FREMEC applications and doctor’s statements. For information on how we process your personal information, please see our Medical Travel Privacy Notice.