Go to the Accessibility page
Skip to main content
BOOK
Book
Book flights
Skip to
Search for a flight
Search for a flight
Flight schedules
Featured fares
Special offers
Best Fare Finder
Planning your trip
Planning your trip
Book a hotel
Tours and activities
Dubai Parks and Resorts
Opens in a new window
Travel services
Travel services
Meet & Greet
Opens in a new window
Emirates Dubai Stopover
Transportation
Transportation
Airport transfer
Book a car
Airline partners
Close Book tab
About booking online
The Emirates App
Skip to
Emirates Best Price guarantee
Emirates Best Price guarantee
Seat selection
Hold my fare
Mobile boarding pass
Mobile boarding pass
The Emirates App
Close About booking online tab
Search flights
MANAGE
Manage
Manage your booking
Skip to
Manage your booking
Manage your booking
Change your booking
Choose your seat
Upgrade your flight
Manage chauffeur-drive
Book special assistance
Check in online
Check in online
Flight status
Flight status
Close Manage tab
Before you fly
Before you fly
Skip to
Travel information
Travel information
Guide to dangerous goods
Rules and notices
Health
Health
Special assistance
Medical information form (MEDIF)
Dietary information
Banned substances in the UAE
Dubai International Airport
Dubai International Airport
Shuttle service in Dubai
Emirates Terminal 3
To and from the airport
Close Before you fly tab
Baggage
Baggage
Skip to
Baggage
Baggage
Checked baggage
Cabin baggage
Purchase more baggage
Extra checked baggage allowances
Baggage services in Dubai
Delayed damaged baggage
Delayed damaged baggage
Close Baggage tab
Visa and passport
Find your visa requirements
Skip to
Visa and passport information
Visa and passport information
USA travel authorisation
UAE visas
UAE visas
Emirates visa services
Close Visa and passport tab
Search flights
EXPERIENCE
Inflight experience
What's on your flight
Skip to
Cabin features
Cabin features
First Class
Business Class
Economy Class
Inflight entertainment
Inflight entertainment
What's on ice
ice TV live
Onboard Wi-Fi
Emirates World Interviews
Dining
Dining
First Class dining
Business Class dining
Economy Class dining
Children's meals
Drinks
Our fleet
Our fleet
Boeing 777
Emirates A380
Emirates Executive
Emirates Photo Gallery
Seating charts
Close Inflight experience tab
The Emirates Experience
Your journey starts here
Skip to
The Emirates Experience
The Emirates Experience
Chauffeur-drive
The Emirates service
Seasonal occasions
Ratings & Reviews
Our lounges
Our lounges
First Class lounge
Business Class lounge
Worldwide lounges
Partner lounges
Paid lounge access
marhaba lounge
Shop Emirates
Shop Emirates
Emirates duty free collection
Emirates Official Store
Opens in a new window
Close The Emirates Experience tab
Family Travel
Travelling with your family
Skip to
Planning your family trip
Planning your family trip
Unaccompanied minors
Pregnancy
Baggage allowances
Child and infant fare rules
Car seats and bassinets
At the airport
At the airport
On board
On board
Travelling with children
Travelling with infants
Infant baggage allowance
Child and infant meals
Fun for kids
Fun for kids
Children’s entertainment
Kids’ toys
Close Family Travel tab
Fly Better
Fly Better
Skip to
Reasons to fly better
Reasons to fly better
You get more
Close Fly Better tab
About us
About us
Skip to
Our planet
Our planet
Media centre
Opens in a new window
Group companies
Safety
Financial transparency
Responsible business
Our people
Our people
Our Leadership team
Careers
Opens in a new window
Our planet
Our planet
Sustainability in operations
Environmental policy
Environmental reports
Our communities
Our communities
The Emirates Airline Foundation
Opens in a new window
Sponsorships
Government affairs
Close About us tab
Search flights
WHERE WE FLY
Our destinations
Where we fly
Skip to
Our destinations
Our destinations
Asia and Pacific
Americas
Africa
Europe
The Middle East
Dubai
Dubai
Flight schedules
Flight schedules
Close Our destinations tab
Our travel partners
Air and ground partners
Skip to
Our travel partners
Our travel partners
Qantas
flydubai
Emirates Skywards partners
Emirates Skywards partners
Close Our travel partners tab
Explore
Explore Emirates destinations
Skip to
Route map
Route map
Holiday inspiration
Holiday inspiration
Emirates new routes
Emirates new routes
Flights to Edinburgh
Flights to Santiago
Flights to Phnom Penh
Close Explore tab
Search flights
LOYALTY
Emirates Skywards
Join Emirates Skywards
Skip to
About Emirates Skywards
About Emirates Skywards
Membership tiers and benefits
My Family
flydubai
Cash+Miles
Digital membership card
Earn Miles
Spend Miles
Claim Miles
Buy Miles
Miles Calculator
Our partners
Log in to Emirates Skywards
Close Emirates Skywards tab
Business Rewards
Register your company
Skip to
Business Rewards
Business Rewards
Register your company
Log in to Business Rewards
Benefits
How the programme works
Help
Close Business Rewards tab
Search flights
HELP
Help
Contact us
Skip to
Contact us
Contact us
Special assistance
Special assistance
Travel updates
Travel updates
Close Help tab
Your questions
FAQs
Skip to
Frequently asked questions
Frequently asked questions
Baggage and lost property
Booking extras
Booking with Emirates
Cancelling or changing a booking
Dubai International Airport
Emirates Skywards
Managing your trip
Our network and codeshares
Special assistance and requests
Travel advisory
Working with Emirates
Emirates Business Rewards
Troubleshooting
Close Your questions tab
Most popular questions
Most popular questions
Skip to
FAQs
FAQs
What is my allowance for checked baggage?
What is my allowance for cabin baggage?
What is the weight and piece concept?
Where can I find my booking reference/PNR?
Can I reserve seats for my Emirates flights?
Close Most popular questions tab
Search flights
BD
BD
Select your country and language
Search country or language
Selected country/territory
Selected country/territory
All countries/territories
All countries/territories
Can't find your country
Close
Search
Search
Search
Clear Input
Close search popup
MENU
LOG IN
LOG IN
Home
Contact us
Your questions
Home
Your questions
Troubleshooting
FREQUENTLY ASKED QUESTIONS
Troubleshooting
Show All Categories
Show all categories
Hide All Categories
Hide all categories
Contacting Emirates
Denied boarding compensation
Lost tickets
Online privacy and data security
Contacting Emirates
How do I find my local Emirates office?
How can I contact Customer Affairs or other departments within Emirates?
Back to top
Denied boarding compensation
What will I receive as compensation if I’m not accepted on my flight?
When will I get my voucher and where do I collect it from?
How can I convert my voucher into a ticket of my choice?
Can I give the voucher to family or friends?
Can I exchange my voucher for cash?
Can my voucher be issued as two or more tickets?
Am I allowed to change the date or route of my compensation ticket?
Who should I contact to change the date or route on my ticket?
As a Business Class customer, am I entitled to book the Emirates Chauffeur-drive service on my compensation ticket?
Am I entitled to earn Skywards Miles on the compensation ticket?
Can I upgrade my compensation ticket using my Skywards Miles?
How can I claim my denied boarding compensation ticket if I have misplaced or lost my voucher?
Back to top
Lost tickets
What should I do if I lose my ticket printout or reference number?
I can't find a record of my reservation online. What should I do?
Back to top
Online privacy and data security
Is my credit card information secure?
How safe are my stored card details?
How do I know if my connection is secure?
What is the security code and where do I find it on my credit card?
What is an issue number?
Why should I store my credit card details?
Can anyone store their credit card details?
How do I save my card details?
How many credit or debit cards can I save to emirates.com?
How to I delete or add a credit or debit card?
Back To All Topics
Back to top
All FAQ topics
Baggage and lost property
Booking extras
Booking with Emirates
Cancelling or changing a booking
Dubai International airport
Emirates Business Rewards
Emirates Skywards
Managing your trip
Our network and codeshares
Special assistance and requests
Travel advisory
Troubleshooting
Working with Emirates
Back to top
The {0} section has been closed.
The {0} section has been closed.
Web chat is now loaded.