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Flight suspension

Last updated: 16 August 2018, 11:00 Dubai (GMT+4)

Entry guidelines to the UAE for Qatari Nationals and Foreign Expatriates residing in Qatar

As instructed by the UAE government, Emirates has suspended its flights to and from Doha until further notice.

Qatari nationals will be granted entry into the UAE on providing proof of first degree relatives (father, mother, husband, wife and children), who hold valid UAE citizenship. In addition, Qatari students enrolled in the UAE as well as persons in emergency or humanitarian situations will be granted entry provided they submit a request to the UAE Federal Authority for Identity and Citizenship through the following link:

https://beta.echannels.moi.gov.ae/echannels/web/client/guest/index.html#/dashboard

For more information on Qatari nationals traveling to the UAE, please call the Federal Authority for Identity and Citizenship’s toll free number 8002626 or +971-8002626.

Expatriates holding valid Qatari residency, transiting or requiring entry into the UAE, will be processed in accordance with the normal entry formalities as per their national passport.

Suspension of flights between Dubai and Doha with effect from 6 June 2017

As instructed by the UAE government, Emirates has suspend its flights to and from Doha, with effect from 6 June 2017, until further notice.

All customers booked on Emirates’ flights to and from Doha will be provided with alternative options, including full refunds on unused tickets and rebooking to alternate Emirates destinations.

Customers who booked through a travel agency should contact their travel agents.

Customers who booked with Emirates can process refunds for their tickets at www.emirates.com/refund or contact their local Emirates office

Frequently asked questions about flight refunds and rebooking can be viewed here.

We apologise for the inconvenience caused to our customers.

Security alert

Last updated: 23 January 2018, 10:14 Dubai (GMT+4)

New baggage rules – baggage screening and smart bags

Updates to checked baggage screening

For your safety, the General Department of Airport Security is required to inspect all checked baggage. Therefore, during the screening process some bags may be opened for further inspection. 

To avoid missing your flight and baggage delays, Dubai International airport, the Dubai Airport Police and Emirates have agreed to a new bag check process in which customers no longer need to be present for the open-bag inspection. Instead, the Dubai Airport Police in the presence of an Emirates representative will open and inspect the bags.

In the case where these inspections are required, your bag(s) will be opened and the contents searched for prohibited items only. Any items found that are prohibited in checked baggage due to safety and security concerns will be confiscated. Please visit our Dangerous Goods page for a full list of prohibited items. 

Upon completion of the inspection process, the contents will be returned to your bag and you will receive a letter from Dubai International airport explaining the reason the bag was opened. In some situations, customers may be requested in person for the bag inspection. For more information, please visit the Dubai International airport website. 

Smart baggage restrictions

In line with IATA regulations, there will be restrictions on smart bags as checked-in or carry-on baggage on all Emirates flights as follows:

For cabin baggage:

  • Smart bags are allowed in the cabin if the battery is removable and within the cabin baggage size and weight limits.
  • The battery can remain installed as long as the smart bag is completely powered off.
  • If the battery is not removable, the smart bag can’t be carried on an Emirates flight.

For checked baggage:

  • Smart bags are allowed in checked baggage if the battery is removed and carried in the cabin.
  • If the smart bag exceeds the cabin baggage size/weight limitations for the route, or the battery is not removable, then the smart bag can’t be carried on an Emirates flight.

Operational changes

Last updated: 9 July 2018, 11:24 Dubai (GMT+4)

International Aviation User Rate (TUAI) refund – Resolution No. 706/2017

In compliance with Resolution No. 706/2017 and Disposition No. 621/2018 of the National Civil Aviation Administration (ANAC) in Argentina, Emirates passengers who were issued/had purchased air tickets between 01/01/2016 and 31/12 /2016 and flown during 2017, are eligible for a refund due to additional taxes applied in 2016.

Passengers should contact the following email address TUAIrefund@emirates.com, with their personal data, air ticket number (issued in 2016 and flown during 2017) and their bank account in pesos in Argentina to get the reimbursement of the difference in the value of the International Aviation User Rate (TUAI) for the total amount of USD $8.

This will be converted in Argentine pesos at the selling exchange rate published by the Banco de la Nación Argentina, corresponding to the bank and exchange business day immediately prior to the transfer date.

In case the bank account provided by the petitioner belongs to a third party, the person in whose name the ticket was issued, must expressly authorize in writing the deposit in such account by providing the information requested below:

Air ticket number (issued in 2016 and flown during 2017):

Passenger names and surnames:

Passenger full address:

Passenger ID type and number:

Requestor names and surnames (if requester is different from passenger)

Requestor full address (if requester is different from passenger)

Requestor ID type and number (if requester is different from passenger)

Bank account in pesos in Argentina holder names and surnames:

Bank account in pesos in Argentina holder full address:

Bank name:

Bank branch address:

Account holder CUIT / CUIL number (11 dígits):

Account type (saving or current account):

CBU (22 dígits):