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Emirates Business Rewards
FREQUENTLY ASKED QUESTIONS
Emirates Business Rewards
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Emirates Business Rewards basics
Emirates Business Rewards bookings
Earning Emirates Business Rewards Points
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Emirates Business Rewards basics
What is Emirates Business Rewards?
Is Emirates Business Rewards only for small and medium sized organisations?
What if my organisation already has a corporate travel agreement with Emirates?
Can my organisation register for more than one account?
What is a trade licence number? Why do I need to provide it to join Emirates Business Rewards?
What is the difference between an employee and a guest traveller?
Can I combine my Points with those in another organisation’s account?
Can I combine Skywards Miles and Business Rewards Points?
What are Dynamic Reward Flights and Upgrades?
How long are Points valid for?
Can I extend Points which are expiring?
Can my travel agent register my company for Emirates Business Rewards?
Do employees have to live in the country where my organisation is registered?
Can an employee register for Emirates Business Rewards with two organisations?
I’ve registered as an employee of my organisation’s Emirates Business Rewards account. What can I do?
As an Emirates Business Rewards Programme Administrator, employee or guest traveller, can I use the airport lounge facilities?
Will I earn Business Rewards Points on all Emirates fares?
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Emirates Business Rewards bookings
How do I book via the Emirates Business Rewards page?
Can I pay for a booking with my credit card if I’m not the one travelling?
If I’m a Programme Administrator, can I pay for flights using third-party payment through an Emirates Contact Centre or ticket office?
Can a Programme Administrator make a booking for someone who is not registered as an employee or guest traveller?
How do I make changes to my booking?
I forgot to enter my membership number in a booking. What do I do?
What if my travel agent forgot to add my membership number to my booking?
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Earning Emirates Business Rewards Points
Can I earn Business Rewards Points on any Emirates flights or Emirates Skywards partner airline and codeshare flights?
Can I earn Points on flights taken before I joined the programme?
How are Business Rewards Points calculated?
Can individual travellers earn Skywards Miles while the organisation earns Business Rewards Points?
Are Business Rewards Points credited automatically after a flight?
Can I earn Business Rewards Points on an unused ticket?
Can I earn Business Rewards Points on a ticket that I paid for using my Skywards Miles or Business Rewards Points?
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Changes to old Emirates Business Rewards accounts
Will my Emirates Business Rewards membership number change?
Will my login details change?
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Claiming or transferring Emirates Business Rewards Points
Can I purchase or add Business Rewards Points to my account?
Once my organisation’s account is cancelled, can the Points be transferred to another Emirates Business Rewards account?
What do I do if I there are Points missing from my account?
What happens to my Business Rewards Points if my Emirates flight is cancelled or disrupted and I’m transferred to another airline?
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Managing an Emirates Business Rewards account
Who can manage an Emirates Business Rewards account?
What happens when a Programme Administrator, employee or guest traveller leaves the organisation?
Who should be assigned as a Programme Administrator?
Can I assign my travel agent as my Programme Administrator?
Can I update my organisation’s details online, once I’ve joined the programme?
How can I check my current Points balance?
How can I track my organisation’s earning and spending activity?
How can I invite employees of my organisation to join the Emirates Business Rewards account?
How long will the invitation be valid for?
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Spending Emirates Business Rewards Points
Who can spend my organisation’s Business Rewards Points?
What can I spend my Points on?
How do I book a Dynamic Reward Flight?
How long are Dynamic Reward Flight tickets valid for?
How can I find out the number of Points needed for a Dynamic Reward Flight?
Can I cancel or amend my Dynamic Reward Flight booking?
Can a Dynamic Reward Flight be upgraded to the next cabin using Points?
How do I pay for taxes, fees and charges applicable to my Dynamic Reward Flight?
How far in advance should I book Dynamic Reward Flights?
Can I book a one-way Dynamic Reward Flight?
If I use Points that are about to expire to book a Dynamic Reward Flight or Upgrade, can I refund the ticket later and get my Points back?
How can I upgrade my flight using Business Rewards Points?
Can any fare be upgraded using Business Rewards Points?
Do I have to upgrade all passengers in the booking, or can I just upgrade one?
How can I find out how many Points I need to upgrade a flight?
Do I have to pay anything extra to upgrade a booking using Business Rewards Points? If yes, how do I pay?
What do I get when I upgrade a booking using my Points?
What if I want to cancel my upgrade?
Can I pay using a combination of Business Rewards Points and cash to reduce the fare or the number of Points needed?
Will my organisation still earn Points if I upgrade my booking with Points?
Can I upgrade tickets that were bought with Skywards Miles or Cash+ Miles?
Can I upgrade any ticket using Business Rewards Points?
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