Denied Boarding Options Redemption

If you’re not accepted onto your flight, we’ll give you a confirmed seat on the next available flight to your destination. In addition, we’ll give you a voucher that you can use for a complimentary return ticket on selected routes, as outlined below.

You can read our dedicated FAQs for more information.

Option 1 for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for a single valid Emirates operated two sector return journey between Dubai and the adjoining list of cities.
(OR) Between Australia & New Zealand or vice versa (OR) Between Hong Kong & Bangkok or vice versa
(OR) Brazil & Argentina or vice versa
(OR) Between Accra & Abidjan or vice versa
(OR) Between Harare & Lusaka or vice versa
(OR) Between Larnaca & Malta or vice versa
(OR) Between Yangon & Phnom Penh or vice versa
(OR) Between Colombo & Male or vice versa
(OR) Between Colombo & Singapore or vice versa
CitiesNumber of sectors on original ticket
Zones between Dubai and Middle EastBahrain, Basra, Jeddah, Muscat, Erbil, Madinah, Doha, Kuwait, Riyadh, Tehran, Sana'a, Mashhad, Baghdad, Dammam2
Zones between Dubai and Near EastCairo, Amman, Khartoum, Addis Ababa, Beirut2
Zones between Dubai and Asian SubcontinentDelhi, Peshawar, Kochi, Mumbai, Sialkot, Hyderabad, Ahmedabad, Kabul, Thiruvananthapuram, Islamabad, Male, Colombo, Karachi, Bengaluru, Dhaka, Multan, Chennai, Kolkata, Lahore2
Zones betweenNot applicableCitiesNumber of sectors on original ticket
Zones Melbourne, Sydney, Perth, Brisbane, AdelaideAuckland, Christchurch2
Zone Hong KongBangkok2
Zones Sao Paulo, Rio de JaneiroBuenos Aires2
Zone AccraAbidjan2
Zone HarareLusaka2
Zone LarnacaMalta2
Zone ColomboMale, Singapore2
Zone YangonPhnom Penh2
Option 2 for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for a single valid Emirates operated two or four sector return journey between Dubai and the adjoining list of cities.
(OR) Between Bangkok & Christchurch or vice versa
(OR) Between Singapore & Melbourne or vice versa
(OR) Between Bangkok & Sydney or vice versa
(OR) Between Colombo & Melbourne or vice versa
(OR) Between Athens & New York or vice versa
(OR) Between Milan & New York or vice versa
(OR) Between Kuala Lumpur & Melbourne or vice versa
(OR) Between Singapore & Auckland or vice versa
(OR) Between Singapore & Brisbane or vice versa
CitiesNumber of sectors on original ticket
Zones between Dubai and EuropeVienna, Munich, Dublin, Newcastle, Brussels, Budapest, Moscow, London, Prague, Milan, St Petersburg, Manchester, Copenhagen, Rome Fiumicino, Madrid, Athens, Nice, Venice, Barcelona, Bologna, Paris, Malta, Stockholm, Istanbul, Lyon, Amsterdam, Zurich, Larnaca, Dusseldorf, Oslo, Geneva, Zagreb, Frankfurt, Warsaw, Birmingham, Hamburg, Lisbon, Glasgow2
Zones between Dubai and Far EastBeijing, Jakarta, Manila, Phuket, Shanghai, Denpasar Bali, Singapore, Ho Chi Minh City, Guangzhou, Seoul, Taipei, Yinchuan, Hong Kong, Kuala Lumpur, Bangkok, Zhengzhou, Yangon, Hanoi, Clark, Cebu, Phnom Penh, Tokyo, Osaka2
Zones between Dubai and AfricaAlgiers, Mauritius, Cape Town, Mahe Island, Luanda, Casablanca, Durban, Dar es Salaam, Abidjan, Lagos, Lusaka, Tunis, Dakar, Harare, Entebbe Kampala, Accra, Johannesburg, Nairobi, Conakry2
Zones betweenNot applicableCitiesNumber of sectors on original ticket
Zones BangkokChristchurch4
Zone MilanNew York2
Zone SingaporeMelbourne, Brisbane2
Zone Kuala LumpurMelbourne2
Zone BangkokSydney2
Zone AthensNewark2
Zone SingaporeAuckland4
Zone ColomboMelbourne4
Option 3 for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for a single valid Emirates operated four sector return journey between Dubai and the adjoining list of cities.
CitiesNumber of sectors on original ticket
Zones between Dubai and Middle EastBahrain, Basra, Jeddah, Muscat, Erbil, Madinah, Doha, Kuwait, Riyadh, Tehran, Sana'a, Mashhad3 or More
Zones between Dubai and Near EastCairo, Amman, Khartoum, Addis Ababa, Beirut3 or More
Zones between Dubai and Asian SubcontinentDelhi, Peshawar, Kochi, Mumbai, Sialkot, Hyderabad, Ahmedabad, Kabul, Thiruvananthapuram, Islamabad, Male, Colombo, Karachi, Bengaluru, Dhaka, Multan, Chennai, Kolkata, Lahore3 or More
Option 4 for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for a single valid Emirates operated four sector return journey between Dubai and the adjoining list of cities.
CitiesNumber of sectors on original ticket
Zones between Dubai and Middle EastBahrain, Tehran, Erbil, Dammam, Riyadh, Muscat, Baghdad, Kuwait, Jeddah, Mashhad, Doha, Basra, Sana'a, Madinah3 or More
Zones between Dubai and Near EastCairo, Amman, Beirut, Khartoum, Addis Ababa3 or More
Zones between Dubai and Asian SubcontinentDelhi, Karachi, Sialkot, Chennai, Thiruvananthapuram, Mumbai, Multan, Kabul, Kochi, Colombo, Ahmedabad, Lahore, Male, Hyderabad, Dhaka, Islamabad, Peshawar, Bengaluru, Kolkata3 or More
Zones between Dubai and EuropeVienna, Frankfurt, Amsterdam, Barcelona, London, Brussels, Hamburg, Oslo, Stockholm, Manchester, Prague, Munich, Warsaw, Zurich, Athens, Copenhagen, Budapest, Lisbon, Geneva, Istanbul, Nice, Milan, Dublin, Birmingham, Larnaca, Paris, Rome Fiumicino, Moscow, Glasgow, Bologna, Lyon, Venice, St Petersburg, Newcastle, Zagreb, Dusseldorf, Malta, Madrid3 or More
Zones between Dubai and Far EastBeijing, Hong Kong, Seoul, Singapore, Phuket, Shanghai, Jakarta, Kuala Lumpur, Taipei, Ho Chi Minh City, Guangzhou, Denpasar Bali, Manila, Bangkok, Yinchuan, Yangon, Hanoi, Clark, Cebu, Zhengzhou, Phnom Penh, Tokyo, Osaka3 or More
Zones between Dubai and AfricaAlgiers, Accra, Lusaka, Dar es Salaam, Luanda, Mauritius, Johannesburg, Harare, Tunis, Abidjan, Casablanca, Cape Town, Nairobi, Entebbe Kampala, Dakar, Lagos, Durban, Mahe Island, Conakry3 or More
Option 5 (a) for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for itineraries listed under Option 1 (or) Option 2 (or) a single valid Emirates operated return journey of up to two sectors, between Dubai and the adjoining list of cities.
CitiesNumber of sectors on original ticket
Between Dubaiand Journey Originates and Terminates in North AmericaDallas, Los Angeles, Seattle, Washington, Boston, Toronto, Houston, San Francisco, New York, Chicago, Orlando, Fort Lauderdale1 or 2
Between Dubaiand Journey Originates and Terminates in South AmericaBuenos Aires, Sao Paulo, Rio de Janeiro1 or 2
Between Dubaiand Journey Originates and Terminates in AustraliaPerth, Sydney, Melbourne, Adelaide, Brisbane1 or 2
Between Dubaiand Journey Originates and Terminates in New ZealandAuckland, Christchurch1 or 2
Option 5 (b) for Denied Boarding Eligibility
Denied Boarding Compensation voucher may be used for itineraries listed under Option 1 (or) Option 2 (or) Option 3 (or) Option 4 (OR) a single valid Emirates operated return journey of up to four sectors via Dubai, between the adjoining list of cities.
CitiesNumber of sectors on original ticket
Stopover or Transit via Dubaiand Journey Originates and Terminates in North AmericaDallas, Los Angeles, Seattle, Washington, Boston, Toronto, Houston, San Francisco, New York, Chicago, Orlando, Fort Lauderdale3 or More
Stopover or Transit via Dubaiand Journey Originates and Terminates in South AmericaBuenos Aires, Sao Paulo, Rio de Janeiro3 or More
Stopover or Transit via Dubaiand Journey Originates and Terminates in AustraliaPerth, Sydney, Melbourne, Adelaide, Brisbane3 or More
Stopover or Transit via Dubaiand Journey Originates and Terminates in New ZealandAuckland, Christchurch3 or More