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Help Centre

How can I get a refund on an unused or partially unused ticket?

To get a refund on a ticket you have paid for but not used, you can make a refund request through our online refund request form. If your ticket was bought online, the refund can only be credited to the card used to make the purchase. Refunds are issued in accordance with fare conditions.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.