Help Centre

How should I enter the passenger names and can I change them afterwards?

You must ensure that the first name and surname of the passenger for whom you are making a reservation exactly match the passenger’s passport that will be used to travel. If the passenger’s name is about to change (due to marriage or other reason) please verify and enter the name as per the passport that will be used to travel. For a passenger with two family names, enter both names and omit the space or hyphen between them.

You are responsible for the accuracy of the personal data given to Emirates when booking online. If you are unsure how to enter the passenger name when booking online, please contact your local Emirates office before completing your booking. Tickets cannot be transferred to other passengers, and any error in name or spelling of the name will mean that the ticket will have to be cancelled (with the applicable cancellation charges) and a new one purchased in the correct name, subject to current fares and availability of flights.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email (opens the default email client) if you’re making or have made a reservation with our hotel partner Please note is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

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CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

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Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.