Help Centre

How do I enquire about Business Reward Miles missing from my account?

If Business Rewards Miles have not been credited to your account, you can make a Business Rewards Mileage Claim within six months from the relevant flight date by logging into your Business Rewards account.

Business Rewards Miles may not be credited to your account for three possible reasons:

  1. The transaction is still being processed. The itinerary is not yet flown or partially flown.
  2. The booking may not have been made online through the Business Rewards page and therefore was not recognised as a Business Rewards booking.
  3. The Travel Agent did not enter the Business Rewards number in the booking.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.