Baggage PolicyChange in baggage dimensions policy for checked-in baggage
Don't show again
[ English ]
Skip to main content

Complimentary Shuttle Service

Complimentary Shuttle Service

Emirates provides complimentary coach services to selected destinations in the UAE and Japan. Learn more about these services below.

UAE

Japan

UAE

Emirates operates complimentary coach services for Economy Class passengers holding a flight ticket and traveling to and from Dubai, Abu Dhabi, and Al Ain—see the schedule below.

Abu Dhabi / Dubai
From / ToDepartureArrival
Abu Dhabi / Dubai4:00 am5:45 am
Abu Dhabi / Dubai6:00 am7:45 am
Abu Dhabi / Dubai9:30 am11:15 am
Abu Dhabi / Dubai11:30 am1:15 pm
Abu Dhabi / Dubai4:30 pm6:15 pm
Abu Dhabi / Dubai10:00 pm11:45 pm
Dubai / Abu Dhabi
From / ToDepartureArrival
Dubai / Abu Dhabi12 midnight1:45 am
Dubai / Abu Dhabi2:00 am3:45 am
Dubai / Abu Dhabi7:15 am9:00 am
Dubai / Abu Dhabi10:00 am11:45 am
Dubai / Abu Dhabi2:00 pm3:45 pm
Dubai / Abu Dhabi7:00 pm8:45 pm
Al Ain / Dubai
From / ToDepartureArrival
Al Ain / Dubai9:30 am11:15 am
Al Ain / Dubai9:00 pm10:45 pm
Dubai / Al Ain
From / ToDepartureArrival
Dubai / Al Ain2:00 am3:45 am
Dubai / Al Ain2:30 pm4:15 pm

Pickup / Drop-off Points

Dubai
Pickup: Outside Terminal 3 arrivals
Drop-off: Terminal 3 departures. 
  
Abu Dhabi
Pickup/drop-off: In front of Emirates Downtown office—Khalidiya, Corniche.
  
Al Ain
Pickup/drop-off: In front of Emirates office—Emirates Commercial Complex, Khalifa Street.   
 

Terms & Conditions

  • The bus service is operated by a third-party service provider, who bears full responsibility for the complete bus journey in terms of insurance and liability.
  • The bus service is available only to Economy Class passengers booked on an Emirates flight into/out of Dubai.
  • Passengers must hold a valid flight ticket to board the bus.
  • Due to limited capacity, Emirates cannot accept passengers who do not have a prior reservation and/or do not have a relevant flight ticket.
  • The bus service must be booked at least 48 hours in advance. Requests received after this time will not be guaranteed.
  • Minimum connecting time required is 2 hours for inbound and outbound passengers.
  • Normal Emirates baggage allowances apply. 

For more information, please contact your local Emirates office or travel agent.

Japan

Emirates operates complimentary coach service for passengers holding a flight ticket and traveling to and from Osaka and Nagoya—see the schedule below.

Nagoya / Kansai Airport
From / ToDepartureArrival
Nagoya / Kansai Airport3:00 pm6:30 pm
Kansai Airport /Nagoya
From / ToDepartureArrival
Kansai Airport /Nagoya7:00 pm10:30 pm

Pickup / Drop-off Points

Nagoya
Daily pickup/drop-off: JR Nagoya Station, in front of the fountain at Taiko-Dori Guchi

Kansai Airport (KIX)
Daily pickup/drop-off: 1F Arrival Lobby, outside the south exit after Customs

Terms & Conditions

  • The complimentary bus service is operated by a third-party service supplier, who bears full responsibility for the complete bus journey in terms of insurance and liability. In case of unexpected off-schedule operation due to traffic jams or other conditions such as weather, the supplier will try to find alternative routes; however, there may be a possibility of late arrival or cancelation of the bus service. This will be exempt from Emirates’ liability. In case of the above circumstances, Emirates will not provide alternative transportation or travel expense.
  • The bus service is available only to passengers booked on an Emirates flight into/out of Kansai Airport on the same day.
  • The bus service must be booked at least 24 hours in advance. Passengers who have not made a prior bus reservation may be accepted depending on seat availability as long as they hold valid flight tickets. 
  • To book the bus service between Kansai and Nagoya, simply select "Nagoya" as your starting point or destination when booking your flights on emirates.com.
  • If you have already purchased a ticket from emirate.com or the Emirates office without requesting bus service, please contact your local Emirates office.
  • If you have purchased a ticket without bus service from a travel agent, please contact your travel agent. 
  • The minimum connecting time required is 1 hour 30 minutes for inbound and outbound passengers.
  • The normal Emirates baggage allowance applies. Baggage storage space in the bus is limited.
  • If you miss the bus, Emirates will not bear any transportation expense, since this is a complimentary service.
  • Passengers are required to board the bus 10 minutes prior to departure time.
  • No washrooms are available on the bus. There will be only one stop during the journey. 

    For more information, please contact your local Emirates office or travel agent.