Conditions of Carriage
Your ticket for air travel on Emirates constitutes a contract of carriage, allowing you to be carried on a flight or series of flights, and its terms are governed by a) the Terms & Conditions of the ticket, b) the Conditions of Carriage below, c) applicable Tariffs, and d) our Regulations.
Download a PDF of the Conditions of Carriage
European Union notices
Effective 17 February 2005, EC Regulation 261/2004 gives passengers boarding a flight in an EU country certain rights in the event of denied boarding, cancellation, or long delay of flights.
Download the Denied Boarding Notice (PDF)
Download the Delay Notice (PDF)
Download the Cancellation Notice (PDF)
If you feel you are entitled to compensation according to these notices, please contact your nearest Emirates office.
Download the National Enforcement Bodies (PDF)
Note that not all EC countries have appointed national enforcement bodies.
Effective 1 May 2009, the EU imposed new restrictions on the personal import of products of animal origin into the EU. More information can be found on the European Commission’s website.
EU Summary of Liability
Download the EU Summary of Liability (PDF)
List of airlines banned within the EU
See the list
If we have made a reservation for you on a flight which is due to be operated by an airline whose name is entered on the list, you will be entitled to reimbursement or re-routing in respect of such flight*.
United States of America notices
Advanced Passenger Information – privacy notice
The following notice from the US Transportation Security Administration applies to all passengers travelling to or from the United States of America:
“The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C. section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth, and gender may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov."
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for compensation of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, including failure to comply with the carrier’s check-in deadline which are available upon request from the Emirates, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations.
Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
Tarmac Delay Contingency Plan
Download Emirates Tarmac Delay Contingency Plan (PDF)
Customer Service Plan
Download Emirates Customer Service Plan (PDF)