How do I inquire about Business Reward Miles missing from my account?

If Business Rewards Miles have not been credited to your account, you can make a Business Rewards Mileage Claim within six months of the relevant flight date by logging in to your Business Rewards account.

Business Rewards Miles may not be credited to your account for four possible reasons:

  1. The transaction is still being processed. The itinerary is not yet flown or partially flown.
  2. The booking may not have been made online through the Business Rewards page and therefore was not recognized as a Business Rewards booking.
  3. The travel agent did not enter the Business Rewards number in the booking.