I have enough Skywards Miles – why can’t I upgrade online?

In order to upgrade a flight online:

  • An eTicket must have been issued for each passenger traveling
  • The flight must be operated and marketed by Emirates, i.e. no codeshare flights
  • The departure time of the flight you wish to upgrade should be at least six hours ahead of the current local time in the departure city
  • The dates and flight numbers on your eTicket must match the dates and flight numbers on your booking.

Related questions

Why can't I upgrade with Miles in advance for certain flights?
Do I have to upgrade all of the passengers in my itinerary, or can I upgrade just one?
If I don’t have enough miles for a flight reward, can I purchase additional miles to top up my account?