[ English ]
Skip to main content

Help Center

Help Center

Find the answers and information you need, or contact us with your questions or comments.

Search FAQs

Browse FAQs

General (8) Lost Tickets, Refunds, and Cancelations (8)
Travel Basics (7) On Board (4)
Special Needs (6) Seating (2)
Baggage (16) Codeshare (3)
Flight Status Alerts (10) Emirates and Qantas (28)
Online Check-in (19) Mobile site (7)
Booking Changes (14) Special Offers (2)
Dubai International Airport (5) Business Rewards (45)
Chauffeur-drive (3) Skywards (26)
Emirates Skywards: Qantas (17) Online Booking: The Basics (11)
Emirates Skywards: The Basics (15) Online Booking: Registration, Login, and Passwords (8)
Emirates Skywards: Membership Benefits (25) Online Booking: Details (20)
Emirates Skywards: Membership Tiers (13) Online Booking: Hotel and Car Bookings (13)
Emirates Skywards: Earning Miles and Miles Accelerator (21) Online Booking: Privacy and Data Security (10)
Emirates Skywards: Spending Miles and Rewards (5) Online Booking: Troubleshooting and Using This Site (2)
Emirates Skywards: Claiming, Purchasing or Transferring Miles (16) Online Booking: Payment options (16)
Emirates Skywards: Skysurfers (7) Online Booking: Connections with Other Airlines (7)
Choose local office
How to complain

For complaints regarding scheduled services to or from the United States please write to:

55 East 59th Street
New York City
New York

Or email to: customeraffairsNYemirates.com

Customer complaint number: 212-471-2417

US Department of Travel Consumer Division address:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590