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Emirates Skywards: Spending Miles and Rewards

There are 5 FAQs for Emirates Skywards: Spending Miles and Rewards

Can I book flight rewards and upgrades online?

You can use the Plan and Book tool to spend your Skywards Miles on Emirates flight rewards. You can also use your Skywards Miles to upgrade any existing Emirates flight reservation, including those of friends and family, by going to Manage a Booking, subject to seat availability and applicable upgrade restrictions.*

If you would like to spend your miles on a reward with our other airline, car rental, hotel, and retail partners, just complete the relevant online reward form. After you submit the form, your nearest Emirates Contact Center will get in touch with you to confirm the details. Please allow a maximum of seven working days for the request to be processed, although we will do our best to get back to you within 24 hours.

*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review fare conditions and applicable restrictions on www.emirates.com at the time of booking.
Are all Emirates Skywards members allowed to spend their miles on upgrade rewards in any cabin?

Any member from any tier can use their Skywards Miles to upgrade to either Business or First Class. There are three easy ways to do this:

  • Upgrade an existing booking online from Upcoming Travel, Manage a Booking, or at online check-in (up to six hours before departure).
  • Call an Emirates Contact Center (up to six hours before departure).
  • Purchase an instant upgrade reward with Skywards Miles at the airport check-in desk (available to all membership tiers) or on board the aircraft (available to Silver, Gold, and Platinum members), subject to seat availability and applicable upgrade restrictions.*
*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review fare conditions and applicable restrictions on emirates.com at the time of booking.
Can any fare and ticket be upgraded on Emirates?

Emirates Skywards remains one of the few frequent flyer programs that allows you to upgrade any type of fare and ticket with Emirates using your Skywards Miles, subject to seat availability and applicable upgrade restrictions*.

*Selected Emirates Skywards Saver Tickets are only upgradable via online check-in or airport check-in. Please review fare conditions and applicable restrictions on www.emirates.com at the time of booking.
Can I check whether an upgrade reward is available before I purchase my ticket?

Yes. Your nearest Emirates Contact Center will be pleased to assist you.

I have enough Skywards Miles—why can’t I upgrade online?

In order to upgrade a flight online:

  • An eticket must have been issued for each passenger traveling.
  • The flight must be operated and marketed by Emirates—i.e., no codeshare flights.
  • Upgrades on emirates.com can be made up to six hours before your flight departs; if there are less than six hours before departure, this facility will not be available online.
  • The dates and flight numbers on your eticket must match the dates and flight numbers on your booking.
  • If there are multiple passengers on your booking, the system will attempt to upgrade them all, and there may not be sufficient miles in your account to do this. In this case, please call your nearest Emirates Contact Center for help.
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